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General => General Discussion and ??? => Topic started by: whitewater on March 11, 2019, 09:57:55 AM

Title: Monday Morning...
Post by: whitewater on March 11, 2019, 09:57:55 AM
Received an email from someone here local. A basketball team had names put on Nike Backpacks. We did not do them....

Whomever did them spelled a names wrong. So this person send me an email about wanting us to take the name out and put in the correct spelling. I was being generous with the quote of $30..

She doesn't want to pay that much...She said she already paid for the name...

I repeat, we did not do these. I received no $$ for this job!  LOL

Title: Re: Monday Morning...
Post by: Homer on March 11, 2019, 10:06:37 AM
 :o....

I hear the Carolina's are nice this time of year  ;D...... :-X
Title: Re: Monday Morning...
Post by: whitewater on March 11, 2019, 10:34:28 AM
why yes.... yes it is.... I got to get outta ny
Title: Re: Monday Morning...
Post by: 3Deep on March 11, 2019, 10:41:02 AM
Good one, we had a school come for a quote we didn't get the job, then weeks later they come in and ask us to can we fix the shirts the company they went with messed up YEAH RIGHT LOL!!!!!!!!
Title: Re: Monday Morning...
Post by: royster13 on March 11, 2019, 11:03:08 AM
Over the years I have tried to help out folks when I can....And I think the "good karma" I have created has been worth it to me....They are not likely to go back to the folks that screwed up next year....But by a small gesture like this they might come to you....
Title: Re: Monday Morning...
Post by: mk162 on March 11, 2019, 11:10:21 AM
Over the years I have tried to help out folks when I can....And I think the "good karma" I have created has been worth it to me....They are not likely to go back to the folks that screwed up next year....But by a small gesture like this they might come to you....

Or you ruin the bag trying to get the name out and then end up with a pissed off soccer mom that wants you to buy a whole new bag...
Title: Re: Monday Morning...
Post by: Frog on March 11, 2019, 11:16:29 AM
Over the years I also have tried to help out folks....And I think the "good karma" I have created has been worth it to me....They are not likely to go back to the folks that screwed up next year....But by a small gesture like this they might come to you....

Brad touched on similar points whuile I was composing this.

I agree about "small gestures" and "good karma", but sometimes, fixing vinyl errors is not only way more trouble than it's worth, but not even completely successful as often, the old images linger, or some fabrics remain discolored or "ringed".
So, besides charging a reasonable amount (for you more than them) always go in with both your and the client's eyes wide open and prepared for less than stellar results, just in case.
Murphy loves this business!
Title: Re: Monday Morning...
Post by: Sbrem on March 11, 2019, 12:09:19 PM
I usually explain that there is really no good way to do this. If anything, I'd cover the name with a block of the closest thing I have, and then put the name on, but really, it's never, ever going to look like the others. But, the kid's name will be spelled right, which is important, as my last name is misspelled under my picture in my high school yearbook, no sh!t... She really needs to go back to the original printer.

Steve
Title: Re: Monday Morning...
Post by: whitewater on March 11, 2019, 12:14:59 PM
I usually explain that there is really no good way to do this. If anything, I'd cover the name with a block of the closest thing I have, and then put the name on, but really, it's never, ever going to look like the others. But, the kid's name will be spelled right, which is important, as my last name is misspelled under my picture in my high school yearbook, no sh!t... She really needs to go back to the original printer.

Steve
this is what said.. 

Title: Re: Monday Morning...
Post by: tonypep on March 11, 2019, 01:30:52 PM
I agree.....Go back to the original decorator and have them fix it. Depends on who made the mistake(s). "I looked at the proof but did not read it" does not fly in my airplane. Perhaps it might gain a new client so there is that to consider as well.
Title: Re: Monday Morning...
Post by: Frog on March 11, 2019, 01:51:22 PM
I agree.....Go back to the original decorator and have them fix it. Depends on who made the mistake(s). "I looked at the proof but did not read it" does not fly in my airplane. Perhaps it might gain a new client so there is that to consider as well.

Some leagues provide the jerseys and bags/backpacks and include the personalization. That adds an additional layer to the problem-solving-onion
Title: Re: Monday Morning...
Post by: numbercruncher on March 11, 2019, 03:57:13 PM
Lots of solid suggestions already given. Always a tough call - who wants to negotiate price on fixing another company's mistake. That said, as this is described as a "local" account and you might want to pursue it - perhaps you could ask for 1 bag to test(that does not need to be returned and see if you might be able to rescue them from this fiasco - make sure whatever name is to be affixed that they put in writing and sign off on the accuracy....good luck !
If they are already a Nike account - let them fix it!
Title: Re: Monday Morning...
Post by: tonypep on March 11, 2019, 04:04:57 PM
True and as mentioned, often the error is on the end user or broker(or both). So down the rabbit hole on situations such as this. Chase the documentation and hope for the best! Personally, I am usually unwilling to fix other peoples problems. I have never seen it to lead to increased business. Reminds me of the soccer ball debacle at IBG long ago. Subbed out to an Asian company and left out a letter at the end. Had to build a custom ball rig and laser placement to fix it on site in Charleston. Also lacquer based ink did not help.
It was fixed at no cost and never saw any business from them ever. Your experience may vary but as my wise mother says says....Watch your Waffles. They can burn easily.
tp
Title: Re: Monday Morning...
Post by: farmboygraphics on March 11, 2019, 04:50:57 PM
Hard pass.
Title: Re: Monday Morning...
Post by: tonypep on March 11, 2019, 05:25:22 PM
Your court!
Title: Re: Monday Morning...
Post by: tonypep on March 12, 2019, 01:05:41 AM
:o....

I hear the Carolina's are nice this time of year  ;D...... :-X
Yes they are indeed
Title: Re: Monday Morning...
Post by: Homer on March 12, 2019, 09:08:58 AM
"If you are not happy doing the job, you are not charging enough"

option 1) go back to the original provider for repair/replace

option 2) pay me what it's worth to do it right

option 3) live with the typo and learn to buy local.
Title: Re: Monday Morning...
Post by: 3Deep on March 12, 2019, 10:55:35 AM
I agree with Tpep, I've fixed some jobs before and yep they usually run right back to the same people that screwed them in the first place when they get another order done, we might have gotten one maybe two jobs over the years.
Title: Re: Monday Morning...
Post by: Audifox on March 12, 2019, 01:15:40 PM
"If you are not happy doing the job, you are not charging enough"

option 1) go back to the original provider for repair/replace

option 2) pay me what it's worth to do it right

option 3) live with the typo and learn to buy local.

^^^^^^^^ This
Title: Re: Monday Morning...
Post by: tonypep on March 12, 2019, 11:06:10 PM
I agree with Tpep, I've fixed some jobs before and yep they usually run right back to the same people that screwed them in the first place when they get another order done, we might have gotten one maybe two jobs over the years.
And that is usually due to price point. Overseas work may be attractive however there are sometimes language barriers. Easy fix is to approve jpegs etc. Was not always an option earlier but it should be required these days.
Title: Re: Monday Morning...
Post by: Nation03 on March 13, 2019, 08:36:41 AM
"If you are not happy doing the job, you are not charging enough"

option 1) go back to the original provider for repair/replace

option 2) pay me what it's worth to do it right

option 3) live with the typo and learn to buy local.

100%. May not be good karma, but I would of put the email in the spam folder as soon as I read it. There's just a certain type of person you can tell is going to be trouble before you even try to help. As the cliche goes, trust your gut.
Title: Re: Monday Morning...
Post by: mooseman on March 13, 2019, 09:57:49 AM
and the custy said  She doesn't want to pay that much...She said she already paid for the name...
WOW how about that logic.......I hurt so much I need you to share some of my pain.
What my gut tells me is that custy was the source for the names list given to the original printer and she spelled it wrong and the printer copied it correctly. Now she can't go and squeeze the original printer to fix it, they probably told her we need to start all over with a new bag at a bunch more than $30.00.  ;)

We used to see something similar years ago around Christmas time. Customers would come in with stockings they bought for their kids and wanted embroidered names added to each. We would give the price they would say "wow that much I paid $2.00 for the stocking I don't understand why the name should be 5 times the price of the stocking?
mooseman
Title: Re: Monday Morning...
Post by: tonypep on March 13, 2019, 11:00:36 AM
As printmaker of zero fame I can relate to this. The framing can often equal or more the cost of the artwork. I recently sold a piece for $80.00. Framing cost almost twice that!
Title: Re: Monday Morning...
Post by: Frog on March 13, 2019, 11:26:36 AM
As printmaker of zero fame I can relate to this. The framing can often equal or more the cost of the artwork. I recently sold a piece for $80.00. Framing cost almost twice that!

I remember an episode of "Lovejoy" (in which Ian McShane plays a charming semi-shady antique dealer). No one could understand why he was working so hard to obtain a certain mediocre painting, until it turned out, you guessed it, it was the frame he was after!
Title: Re: Monday Morning...
Post by: Shanarchy on March 13, 2019, 07:17:59 PM
We would either do it for free, or not do it at all.

This is something I would not want to do. And the $30 isn't going to make it worth it for me. So if I did not think this could get my foot in the door for something that could be really good down the line, I would tell them unfortunately this isn't something we do here.

If I thought this could be a good opportunity, I would do it but I wouldn't charge them anything and make it very obvious I did them a big favor. I find that when you give someone a real good deal on something that you don't want to do, no matter what you tell them they think they did you a favor by bringing you business. It also opens the door for them to come to you next time this happens. And saying no then will be even harder. This also makes it easier if there is any damage to the garment (hey I did this for free). I tell them up front that there is a good chance of some type of damage happening. I'd rather them think I'm a hero when it comes out fine, then be upset when there is some ringing.
Title: Re: Monday Morning...
Post by: Audifox on March 14, 2019, 01:21:54 PM
We would either do it for free, or not do it at all.

This is something I would not want to do. And the $30 isn't going to make it worth it for me. So if I did not think this could get my foot in the door for something that could be really good down the line, I would tell them unfortunately this isn't something we do here.

If I thought this could be a good opportunity, I would do it but I wouldn't charge them anything and make it very obvious I did them a big favor. I find that when you give someone a real good deal on something that you don't want to do, no matter what you tell them they think they did you a favor by bringing you business. It also opens the door for them to come to you next time this happens. And saying no then will be even harder. This also makes it easier if there is any damage to the garment (hey I did this for free). I tell them up front that there is a good chance of some type of damage happening. I'd rather them think I'm a hero when it comes out fine, then be upset when there is some ringing.

I have done this in the past, but have never gotten any work out of it.
And next time there is a screw up they'll come to you cause you fixed it for free..... :o
Title: Re: Monday Morning...
Post by: mk162 on March 14, 2019, 02:10:51 PM
Small orders and customer supplied garments generally are the orders that crash and burn here.  It's like our Achilles heel.  I spend a good portion of my day explaining to people why I don't want to do their stuff. 
Title: Re: Monday Morning...
Post by: Prince Art on March 15, 2019, 10:32:16 AM
I'm still a little surprised by the $30 price tag - generous indeed. That's lower than what I charge for one-offs for friends! (Excluding freebies...) It may be because I'm a tiny shop, but I don't do anything but talk for less than about $150. We don't technically have minimums, but pricing is kept so that we only do tiny jobs for people who really want it. High-maintenance, nickle & dime customers can tie up resources to the point of crippling us - I try to avoid that!
Title: Re: Monday Morning...
Post by: mooseman on March 17, 2019, 11:10:57 AM
Small orders and customer supplied garments generally are the orders that crash and burn here.  It's like our Achilles heel. I spend a good portion of my day explaining to people why I don't want to do their stuff.

YUP, I have this conversation with folks at least once a week..... don't like to be rude and just tell them NO,  so I take the longer route to jibber jabber my time  away.
mooseman