screen printing => Equipment => Topic started by: inkman996 on July 01, 2019, 09:04:56 AM

Title: I Image Tank empty
Post by: inkman996 on July 01, 2019, 09:04:56 AM
I am in quite a bind right now, no idea what has happened but when we came in this morning several breakers were popped. One of them had the I image on it. We leave the I image on at all times so it keeps the heads clean over night. After resetting the breakers and turning the I image back on it is out of ink. The last time I checked it was at least 3 quarters full still. I have no idea what happened, did it go into some kind of self clean cycle over and over? Either way i was not prepared for this and I do not have a new bottle on hand, been meaning to get an order in for a couple soon. Question is, is it possible to over ride the low ink warning to get a few prints out of it till tomorrow? There is ink in the tank low but maybe enough to get some prints done?
Title: Re: I Image Tank empty
Post by: RICK STEFANICK on July 01, 2019, 10:52:56 AM
call Greg. He is a M/R digital tech. 847.410.3500
Title: Re: I Image Tank empty
Post by: inkman996 on July 01, 2019, 11:22:36 AM
Thanks Rick I wanted to avoid M&R techs because i am sure they would frown on over riding the low ink alarm. I was able to get our old film printer to actually print which is astounding in itself. We will have two liters of ink delivered tomorrow.
Title: Re: I Image Tank empty
Post by: Dottonedan on July 01, 2019, 10:16:03 PM
Sorry, I didn't see this until now.
When the power went out, it must have been out for several hrs. it no longer had negative ink pressure, and released into the drain pan and down into the waste tank. (Don't try to re-use it from the waste tank. That's where you will find all of your ink now. To avoid this, you can purchase a good PC/surge protector with a battery backup that will  last a few hrs.

You will need to call the M&R digital dept in the am before doing anything with loading the ink.  If it ran out completely, and is giving you that 2nd warning, there is a specific procedure you need to do. It's simple and quick but needs to be done before just adding ink and starting up.
There are two types of ink warnings.
1st, is the warning you see every time it prints. "Grey in low" This is a non issue warning, simply stating that ink has been used, (wait till it goes away) before operating again. There is currently some ink in the tank, but basically it's saying "I'm filling the reservoir holding tank" back up, so don't use me until I go away on my own.  Don't click OK when you see this simply because that is a manual over ride and stops the filling process. It likes to be full at all times to be prepared for a full and complete coverage for imaging.  If you see this only, when you power up, all you might need to do is just re-start everything on the machine and power back up correctly. You will hear a series of clicking, filling up the tank.

The 2nd warning, indicates that the reservoir holding tank has been completely emptied.  Here is where it gets tricky and the procedure must be followed well. Again, it's short and easy (if the black ink pump) has not also been emptied. Call the M&R tech and they will walk you though it. Don't call Greg directly, because if he's at a customers, he is dedicated to that customer at that particular time and usually won't answer that call until he's done or on a lunch...and he most times, does not take a lunch. So call the Digital Dept first.

If the pump has been emptied, it's still recoverable, but is a further process. "takes about 45 min to complete. You will have to draw ink back out from the back "main tank" where you put ink in,  (into the pump) to prime it. Then, you will go through the 3-10 min process of filling the reservoir holding tank.
Sounds like a lot, but it's pretty quick if all goes well.
Title: Re: I Image Tank empty
Post by: inkman996 on July 02, 2019, 10:49:25 AM
Thanks Dan you had me nervous for a moment. Called tech and basically refilled the tank turned the machine on and everything was good to go. Nothing extra needed to be done. At some point I will drain the waste tank since it is probably pretty full.
Title: Re: I Image Tank empty
Post by: RICK STEFANICK on July 02, 2019, 10:50:33 AM
I call M/R tech's direct every other day. If you need fast results they GLADLY answer and help out in a bind. That's why they give out cell phone numbers.
Title: Re: I Image Tank empty
Post by: Dottonedan on July 02, 2019, 04:00:21 PM
When I was there, they frowned on giving out cel phone numbers because customers call you at home on weekends and holidays demanding service when (that tech) had already been out for 14 hrs a day, x 6 days a week so they try to keep business calls on business lines.
Title: Re: I Image Tank empty
Post by: mk162 on July 03, 2019, 10:02:24 AM
There are very few customers that have my cell phone number.  I don't like calls at 7 at night.  My job isn't who I am as a person.  I have a family and a life, and outside of work I really don't give a sh!t about your order.  Sounds harsh, but in the grand scheme we don't deal in a life or death.