Just had our second auto installed last week, and follow up training this week with M&R. We as many have browsed around, but I sit here typing this to you to tell you, if you want support beyond support, you should really look into M&R. I know of toooooooo many people, who may not post on a public forum, but have too many disappointments, not only in gear they have bought from other companies, but serious lack of support. For instance, last week, installer is here, "we" the customer undersized our gas line for our new dryer, "you should just follow the manufacture specs", but instead of saying to us, start all over, M&R sent another tech to work with the first guy to remedy the issues we cause and within hours made sure we would be solid. I'm not saying that another company wouldn't' do that, but I'm saying M&R has the man power to every local area to do that and not charge you more on your install to get it done. I can't speak highly enough of the entire team from service, to sales guys, support in the field, techs, and Rich Hoffman himself for making sure our little company stayed moving through the install of our new gear while the current system is running. I know of guys personally that have some really cool stuff from other manufactures that have to wait days for return calls or emails, and weeks if not months for someone to actually show up, and maaaaaybe fix the problem, if not fix it at all. It's your choice, but like my wife and I recently closed our deal that we worked on for 2 years, investing in a company with a long standing reputation with it's customers for support is serious on the stress level meter. I'd have been really pissed to spend some serious loot on some fancy looking stuff that falls apart, or can't get anyone out to work on if there is a problem. Just my 2 cent's, but they have been by us for 10 years, we started with a 6/6 sidewinder and an economax, to adding a 9/10 Diamond Back and Heatwave, then going into I-Image and I--Image ST CTS, now adding a 14/16 Gauntlet 3 and a gigantic Sprint 60"x 12' of heat dryer and all the flashes and what not that you would do with your press. It keeps running and has the support you need to help you sleep at night for sure!
Mike
