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Computers and Software => Business/Shop Management Programs => Topic started by: ericheartsu on December 05, 2012, 02:51:41 PM
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i purchased this over the weekend, and have run into tons of issues. I've emailed and called (at least twice a day), and have gotten no response.
Did i make a mistake to purchase this? Does anyone have a different contact number for them, besides what's listed on the site?
thanks!
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Did you give this a try?
http://www.t-worksmanager.com/support.html (http://www.t-worksmanager.com/support.html)
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i did. Actually out of those three links, only one works!
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is having issues with this software and getting no response a common problem?
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I have that program and dont have to many issues with it. What seems to be the problem? Have you tried to call him? 805-798-1742 He is really cool but just a little hard to get to at times but he will get back to you.
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I have that program and dont have to many issues with it. What seems to be the problem? Have you tried to call him? 805-798-1742 He is really cool but just a little hard to get to at times but he will get back to you.
yup i've tried calling a bunch.
i'm trying to run the multi user on a mac, however i can't download the right plug-ins to set up my host computer. so right now i just have two versions of the software, on two different computers.
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In sept. i was using this program..it crashed...i could not get a hold of him for a week...he did get back to me though..he was out of town at the time..he did restore everything..but on the the mac at the shop i could not open or anything, it kept saying plug in was not intalled..he had no idea why it was not working..but i reinstalled on my mac laptop and everything was restored...not sure what was going on,
but now i have priceit..
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once he got back to me, we were in constant contact until it was restores...prob jus tout of town...
make sure you back everything up!
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Yeah Joe is hard to get in touch with, but very helpful once you can get him. My main issue with T-Works is that very fact. We really like the program though and I wouldn't say you made a mistake purchasing it.
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once he got back to me, we were in constant contact until it was restores...prob jus tout of town...
make sure you back everything up!
He was out of town when this happened. I needed him for something then as well. Not a failure issue but a database question. I literally live about 20 minutes from so if we need to....you know go knock on his door. I can do that......lol
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I just bought T-Invoicer 4 for Mac OS X on thursday night, and didnt get an instant download link or an instant email for the download link. I had to email support 3 times just to get the link to the download. I finally got a link to the download a few hours after, but there was no actual documentation for the software in the zip for the program, and every single link to the owners manual and drivers are dead links on the t-invoicer site. I sent them a notice letting them know about the dead links on thursday. Its saturday, I still dont have the documentation after he responded this morning saying he would send me the links when he got into the office, and the weblinks are still dead. My question, is does any one have any documentation or use T-Invoicer 4 who could share the instructions with me ?
Sonicweaponprinting@gmail.com
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I thought Id come back to let people know I finally received a working link to the software documentation, except instead of version 4 info, its from version 2.1 and the documentation is from 2007. I dont think this is an incorrect link, but I am pretty sure its the same documentation from version 2.1 until version 4 I just purchased. This documentation is for a pc version that the interface looks nothing like my osx version. Just thought Id share for anyone else considering using this softwarewhat kind of hurdles you'll have to jump through just to be sent a link to 6 year old documentation. Im kinda pissed at this point, if you're selling software, to people who hardly have much time to waste, get your act together and put updated documentationin easy to find spots that I dont have to email the software maker 4 times to just get a6 year old link. I know this isnt a top tier software but it is a service he's selling that you have to hassle support too much for. Ill let ya know how T-Invoicer 4 works if I ever get documentation that has software reference photos that look anything like the versionof the software I purchased.
Point being, if you're coming across this post researching your startup quoting software options, think about how valuable your time is, it seems this program and support is lacking in that caring and although it is very low priced and affordable and much smaller of an operation than most shop software, there will be a day when you might need to ask a question or your program could have errors, so think about how long you can afford to wait for slow response times.
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I'm sorry you are having this issue. We had something similiar, and the thread has since been deleted.
i've found he is usually available before 10am pacific time over the phone, but it's always phone tags, and call backs. I purchased t-works in Dec. and i still don't have it up and running yet. Thankfully he has been MUCH more receptive and helpful since my post gained some attention before being deleted.
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I'm sorry you are having this issue. We had something similiar, and the thread has since been deleted.
i've found he is usually available before 10am pacific time over the phone, but it's always phone tags, and call backs. I purchased t-works in Dec. and i still don't have it up and running yet. Thankfully he has been MUCH more receptive and helpful since my post gained some attention before being deleted.
Yeah, I just went look for that thread to make sure this was the same software and I couldn't find it. But I knew it was.
What gives, 3 guy's plumbing, why did that thread vanish?
It may have been posted in "his" thread but he shouldn't be able to expunge any stuff he doesn't like people reading if it is in fact true. We obviously can't have slander going on. But this is starting to seem like a theme but there is no way to tell that without a paper trail of this evidence.
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Im not one to waste peoples time. There are two things that I hate in this business, redundancy, and wasted time. I hate my time wasted, and I hate unnecessarily wasting others time, that being said, I offer my simple solutions to the issue.
I also dont trash people, I point out how shortcomings in service can be improved, and share my honest experience so other people dont get their money and time wasted.
All of my issues could be resolved in 3 ways:
1. Zip an UPDATED pdf documentation with the software training (version 4.1 for my actual OS - osx in my case, not version 2.1 of the software from 2007)
If you zip it with the download, I dont have to hassle him, also, I dont have to email multiple times and not only waste one persons time (me) but now two peoples time (him)
2. When I pay for a 'download only' version, and I complete payment, I should instantly receive a download link. How he has it configured currently, he gets a paypal email verifying he has received a purchase, and then has to manually email me, when easily in the receipt in paypal, he could give a download link.
3. Update the actual download links on your website to this documentation; every single link is not a real link and I even have pointed that out to him 4 days ago, yet the links are STILL dead. I can update those dead links for him if he needs help, I do web development, it is a literal 5 minute max fix.
Receiving the email link was only after I had to email him 3 times asking why I never received a download link or if I missed something online somehow. Thats my honest experience, he could alleviate so much of this simple error through a couple easy automation steps in paypal, then Id never have to be typing this.
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With the history of this software and. Frustration of almost everyone that buys it, I would not touch it with a gun to my head. It's a shame that the last thread didn't get him thinking he needs to fix his issues yet apparently he hasn't and just continues selling. Sorry everyone that doesn't agree but he seems to care more about the bucks than providing what he is selling in a complete professional manner.
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That being said, I read a bunch of threads here on theshirtboard before making the purchase, feeling confident I was making an educated decision, I apparently had not read enough (or as another user pointed out, had deceptively missed if someone deleted the thread that could have saved me the wasted time) I may ask for a refund now knowing that this is actually not something new, but somewhat systematic of the way the guy chooses to do business.
Without beating a dead horse, and thread jacking to a different topic, I did narrow my options down from several, and I'll state the main reason I decided to purchase this software.
I'm using Printavo right now, I signed up and like the web accessability, I bought it to test and see its limits, it isn't perfect, but it isn't a quoting software either. It's more of a place for you to put in line-item pieces with already manually known prices that you figure out. The order management is fantastic, statuses for orders is great, and its dead simple, but still somewhat a very manual process. There is no auto calculate function or pricing matrixes just yet, which I thought was really one of the only things missing from the Printavo system. Besides that missing aspect, I can't complain, think Bruce Ackerman on the other hand when it comes to caring about a product, and responding, is an excellent example of how you do it when it comes to presenting your product in a way that looks like its actively being developed. I think Printavo's a great product, and Bruce will eventually take it to that level with the pricing matrixes and more automation, he is an amazing developer. The guy even has a live web chat on his site, and I've chatted with him to where he even gave me a discount for a yearly subscription, and I think its a great product. I've emailed him suggestions about software, and he's responded to every single inquiry, unbelievable in comparison to T-Works support.
What I'm looking for that I like about owning a piece of software, vs using the web service, is I can install software on a laptop and take it out into the field, or on an airplane, or use it without an internet connection. I also own the software. If a website servers down, I can't access my info. If Printavo ever decided to sell itself, or change or shutdown (never would ever hope for that obviously) the reality is that my info would all be unaccessible.
What I don't like that I found about most either shop management software, or quoting software was subscription fees (this I know I am also paying with Printavo, but it is web-based, something I can't see people not charging subscription fees for, hence the search for cheap solid quoting software I can install on my computer) I think subsciption fees for software you own is pretty lame, and only should be a small upgrade fee or annaul fee if I'm going to bite for that.
Can anyone recommend a software that is similar that does the same things as T-Invoicer for around the same value. I'm willing to spend up to $250 or so for something that can save me all the time I lose doing quotes now. I am a pretty small startup shop only in operation for about 6 months but I feel the only thing slowing me down in making my process more efficient, is the unnecessary stress I'm caused by second guessing my manual quoting processes. These are the features I am looking for: (Pricing Matrix's, Ability to use Contract Printing Pricing Matrix, and a Retail Pricing Matrix, Email inside the program w/ Email History for easy info finding, Artwork Approval, Art Mockups attached to invoices, Multiple Print Location settings (Front/Back/Left Sleeve/Right Sleeve/Back Neck/etc), Add On Items for Line-Iteming (Tag Removal, Tag Reprinting, PolyBagging, Folding, Size Sticker Labeling, etc.),
I prefer owning software vs subscribing, what do you guys recommend that is either just that, or the best of both worlds (software / subscription / upgrade based)?
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Can anyone tell just at a glance what software this production sheet was generated from? I like the oversized larger mockup on it.
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I have been using t-works manager (mac version) since August of 2011. Had a small issue with the bottom of PDFs cutting off when saved out of the program. Took a few days but he modified the core files and sent me a download link. Haven't had any problems since then. I think he charges a fair price for the product.
His response times are definitely delayed. It really sucks for the 2 people that have had issues recently. Especially not being able to get a download link in a reasonable time.
I am aware of a couple other people with problems on the t-shirtforums site but I don't think that it's fair to state that the almost the majority of people who bought it are frustrated. I don't believe that the issues stated through web forums are an accurate way to measure his customer's overall rating of his software. I think the value of the program outweighs the delay in response.
I don't have a scientific reference for backup on this but: I think a customer is more inclined to comment on a negative experience of a product than go out of your way make a positive comment.
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I think the price is amazing. What it can do seems amazing. It seems pretty simple and very easy to use I read the manual and watched the videos, super quick. I guess my confusion was finding how or whats new from older versions and just a more thorough explanation as to why theres such a lack of clarity there.
Forgot to mention, if he had forums, someone could create a 'knowledgebase' of scenarios and never have to worry about us hassling him, we could manually help him do all that on a per case basis, but his Forum link on Tworks site is also a link to forums that dont exist.
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I agree, having a forum on his site would be nice. I haven't used t-invoicer but if you have a question (once you get a copy of the latest/proper version) I'll see if it's something that I do/can do in my version and will try to help.
BTW, I looked at Printavo. Seems cool, the main thing I hope he changes is to put all the sizes for a particular product on one line. It seems that now you have to put the small, medium, larges, etc on different line items.
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I agree, having a forum on his site would be nice. I haven't used t-invoicer but if you have a question (once you get a copy of the latest/proper version) I'll see if it's something that I do/can do in my version and will try to help.
BTW, I looked at Printavo. Seems cool, the main thing I hope he changes is to put all the sizes for a particular product on one line. It seems that now you have to put the small, medium, larges, etc on different line items.
Thanks I will for sure, I love the fast markup calcs it does for the matrix. Very Impressive and really awesome that it can be used to quick quote on a phone call.
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We have been looking at FastManager but havent pulled the trigger yet. I also like to own the software and not pay the subscriptions. I am going to look deeper into it as soon as we get through these equipment installs.
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Just a note about the thread being deleted. Currently, since we started, we offered suppliers the option to have and moderate there own section. We have not had much participation in those areas and have briefly discussed removing them for that reason.
I have not heard of any one of us three being the one to have deleted that thread. If it was deleted, then it must have been the one moderating that. This action was not really the intent for allowing them to moderate. It was to remove the workload and maintence from us to them.
With that said, we do understand the value in seeing a suppliers history and feedback, both positive and negative. We may do away with those sections all together or come up with another option.
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Sonic. That production sheet looks a lot like tworks manager. I haven't printed any yet but that looks pretty simple to the mockup sheets I have printed. I will go print one now for giggles and see for sure.
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Just a note about the thread being deleted. Currently, since we started, we offered suppliers the option to have and moderate there own section. We have not had much participation in those areas and have briefly discussed removing them for that reason.
I have not heard of any one of us three being the one to have deleted that thread. If it was deleted, then it must have been the one moderating that. This action was not really the intent for allowing them to moderate. It was to remove the workload and maintence from us to them.
With that said, we do understand the value in seeing a suppliers history and feedback, both positive and negative. We may do away with those sections all together or come up with another option.
Thanks Dan... got to keep em honest!
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Sonic. That production sheet looks a lot like tworks manager. I haven't printed any yet but that looks pretty simple to the mockup sheets I have printed. I will go print one now for giggles and see for sure.
Badass! I may end up doing the upgradeto Tworks Manager even with my previous frustrations, its just such a damn good deal for what the software offers. I didnt mean to come off as throwing the guy under the bus before, I honestly want to help him alleviate his simple fixes if he'd let me set him up a support forum or knowledgbase I think it could help us all who want to use it now or in the future.
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Sonic. That production sheet looks a lot like tworks manager. I haven't printed any yet but that looks pretty simple to the mockup sheets I have printed. I will go print one now for giggles and see for sure.
Badass! I may end up doing the upgradeto Tworks Manager even with my previous frustrations, its just such a damn good deal for what the software offers. I didnt mean to come off as throwing the guy under the bus before, I honestly want to help him alleviate his simple fixes if he'd let me set him up a support forum or knowledgbase I think it could help us all who want to use it now or in the future.
I agree, i wish there was a forum. i feel like that would be really helpful!
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@erichartsu , that shirt pricing calc on your apparel section of your site is rad. Did you guys use a plugin or is that all custom coded?
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@erichartsu , that shirt pricing calc on your apparel section of your site is rad. Did you guys use a plugin or is that all custom coded?
it's all custom coded, but now we have to change it, so that we have accurate pricing with t-works. It'll actually be way better when we get to doing it
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Cool, I think I may upgrade to the full t-works, I had thought it was a little better than it was but now realize I really need the full Tworks Manager. One question, you said you run
Yours on a mac, do you use gmail or the in program email history and functionality? I really like that part of it but cant get my gmail to receive emails upon testing. Wonder if the same issue existed in Manager version.
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Cool, I think I may upgrade to the full t-works, I had thought it was a little better than it was but now realize I really need the full Tworks Manager. One question, you said you run
Yours on a mac, do you use gmail or the in program email history and functionality? I really like that part of it but cant get my gmail to receive emails upon testing. Wonder if the same issue existed in Manager version.
to be honest i'm not sure. we are still getting it up and running!
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We'll figure this thin out together and see if we can help Joe in the process somehow.
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With the history of this software and. Frustration of almost everyone that buys it, I would not touch it with a gun to my head. It's a shame that the last thread didn't get him thinking he needs to fix his issues yet apparently he hasn't and just continues selling. Sorry everyone that doesn't agree but he seems to care more about the bucks than providing what he is selling in a complete professional manner.
Mike, I actually disagree... If he was all about the money he would be charging more. He certainly could.
I think he's just VERY unorganized and probably has a real job that takes up his time/he doesn't devote enough time or man power to supporting this product.
Could be because of a lack of money because he charges such a reasonable price.
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With the history of this software and. Frustration of almost everyone that buys it, I would not touch it with a gun to my head. It's a shame that the last thread didn't get him thinking he needs to fix his issues yet apparently he hasn't and just continues selling. Sorry everyone that doesn't agree but he seems to care more about the bucks than providing what he is selling in a complete professional manner.
Mike, I actually disagree... If he was all about the money he would be charging more. He certainly could.
I think he's just VERY unorganized and probably has a real job that takes up his time/he doesn't devote enough time or man power to supporting this product.
Could be because of a lack of money because he charges such a reasonable price.
Exactly, that's my reasoning too. I have a second full time job myself, and his software is so reasonably priced, its the only reason I can afford to purchase it. That's why I'd like to help him make his product better, and at the same time, help all of his customers using the product by developing or installing a very simple to use/manage wordpress style 'knowledgebase'. This way, the support is self-supported in one way by customers who can answer questions in the downtime it takes for him to find the appropriate free-time to make responses.
If he has to spend less time making unnecessary support responses, it frees him up for more valuable development time for the app to make improvements more frequently, and an overall better product for all of us as a result of that.
I was personally taking longer than I wanted or felt was needed to get my customers quotes, which is not much different than him struggling to get back to his customers, so I see the correlation to the issue at hand, so I'm offering to help us all for the better.
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We use it. I have not had any issues with so far. I need to add it to another remote computer but just have not had the time. For what you can do with it it is well worth the money. His support does need improvement for sure but I have not had issues so far other than when setting it up I did a few things wrong that were my issue. It is pretty easy to use and does great for what I need it to do. I am sure I am still not using all its features but it is doing what I need it to. Keep track of order, billing, sales tax, art files, and customer contact information.
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Hey guys, I wanted to come back to say I contacted Joe to offer him some honest help with his Support that he is lacking, and to implement two elements to his business that he is totally aware of and more than ready to address.
I proposed to him that I install a basic FAQ knowledgebase that is quickly accessible for quick troubleshooting, as well as a mini Bulletin Board style forum for each of his Apps that he develops (T-Invoicer, and T-Works)
He was very receptive to my approaching him and doing this for him, and he seemed to be very aware of the recent 'issues' that people here at TheShirtBoard forums had brought up within the past couple months.
Together, I think helping him with this will in the end, help ALL OF US, because remember guys, he's making and developing software, that yes, he has to make a living at, but in the end, the biggest help comes to the end user who can actually appreciate all the insane amount of work it takes to achieve and actively develop this thorough of a piece of software for the asking price, again, this is US. (coding isn't the most stress free of development, I do web development myself, its very stressful at times, give this guy a break) He could also be charging exactly what others are asking, while his program appears to look better, and be better designed than most, you're getting something invaluable in terms of what it does compared to paying a real human to manage all these complex tasks and calculations. I feel this program is a god-send, minus the support part, but whatever, I'm willing to help him fix that for us, and for good hopefully.
I went through and read the issue Eric had with him, and I can't comment on that thread, but I know some wrong things were said, but the truth is, I am not attracted to 'PriceIt' as an alternative, it feels too clunky in terms of the interface (my first observation, NOT my opinion or end evaluation). I did however see some beta previews for what Joe has already announced on the boards here previously as a new version of T-Works (version 2.0) and it does look like it's going to be a solid improvement to the current version of T-Works (which I am sure eats up a lot of Joes time). I am excited for him to be releasing what appears to be such an improved update to his current software, so until he is ready to let everyone see it, please just try and reason with the guy. He' isn't Apple, he's one guy, just trying to do his best while I assume trying to keep a regular day job.
Nobody is perfect. (although again, he realizes his software support is an area for improvement, which is why I offered to step in to help fill that gap for people... All of us shop guys who don't have the big bucks just yet for those pricey subscription softwares, nor am I sure I want to, but I'm not callin anyone silly for using them, to each their own)
;)
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Not going to defend anyone here but keep in mind that almost all the mgmt programs for our industry are essentially one man shows. They can only do so much and yes, at the price most are offered at, need a little help from their users. Shopworx is the only one that isn't a single person operating the whole shebang I believe and, well, look at the cost of that program.
I've been working with and, time allowing, on, T-Boss for over a year now. It's good. It could be great but, like everything else out there, it would need to either have a larger swarm of users to generate enough income to hire additional programmers and the like or it would need to cost too much per month. So we tune it up as we can and improve as we go along. I do not own or have any stake in the program so I'm not shamelessly self promoting but check it out if you are interested in a web-based solution. It's the only web-based thing out there currently that has actual pricing functionality. It has a good, clean, client interface, quotes very quickly using as many matrices, markup tables and additional fees as you like and manages garment ordering well enough. Those are my 3 requirements for any mgmt program- sharp estimates/invoices, fast quoting, manages garment ordering. Anything else is nice but not required and while a lot of bells and whistles are there in the program they are still being honed in.
I think all these guys with pricing software businesses should pool up their resources and client bases and make one superior web based program, sharing the development, upkeep and profits. I know that sounds like some socialist lecture probably but it could be a win for everyone.
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We got T Works Manager for where I work and it took months to get ahold of Joe to send the license key. I was googling how to reach him and some how came across this email. ubizsoft@gmail.com After calling and emailing him for MONTHS at the contact info on his site, I emailed the one I just listed and he wrote me back WITHIN MINUTES. Hope this helps.
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TeeCal Cloud was released on April 30, 2018 to its existing customers.
TeeCal Cloud to be released to public on June 1, 2018.
Please feel free to contact TeeCal Support team for details.
http://www.teecal.com (http://www.teecal.com)
PS. TeeCal is more then a one man show.
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Has this program gotten better since 2013, we've been using his old program T-invoicer 3 for a while now and having a few issue since we upgraded our Win OS but looking at his T-4 or T-works Pros/Cons
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I know this is a old thread but my question is this. Why in the world would anyone buy software with a company that is hard to get a hold of. I like the quote "he is hard to get a hold of but once you do he gets the issue resolved" WOW With all the available options out there why why why would anyone deal with that? Is it a possibility we could be spending time doing something else? LIKE SCREEN PRINTING, SALES, EMPLOYEE TRAINING, BUDGETING, OH HEY HOW ABOUT A SOLID BUSINESS PLAN THAT WOULD HAVE OUTLINED NOT TO BUY SOFTWARE THAT THE GUY IS HARD TO GET A HOLD OF WHEN THERE ARE PROBLEMS. Come on people your smarter than this
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Updates? This thread (and most of the criticism) dealt with customer service (or lack thereof) in 2013. Has anything improved?
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We started using his product long long time and I guess the learning a new program all over again is a big reason plus I don't have anything to do with the front the biz LOL, so printing don't stop ;D