TSB
Computers and Software => Business/Shop Management Programs => Topic started by: ericheartsu on December 17, 2012, 07:34:41 PM
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Purchased the software three weeks ago. Got a little bit of service, that didn't help very much. Asked for a refund. Got an answer that said, sorry can't do that, and haven't heard from Joe since.
Getting duped is pretty great. >:(
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I know I would be going after him asap to get my money back...and I would also be getting priceIT on my computer right now and start working it...
again just what I would be doing.
sam
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Nice to know since this was on my list for the first of the year.
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Software is good, I like it.
Support is ............ lets say it is lacking :)
Also, I love how there is $12 for delivery (BTW, it is a digital download, and not many people ask for a CD)
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I know I would be going after him asap to get my money back...and I would also be getting priceIT on my computer right now and start working it...
again just what I would be doing.
sam
working on this as we speak.
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Why is a stable, affordable program with basic functionality and a good looking approval setup so hard to find? Blows my mind.
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Eric, you didn't get duped, relax. When we originally talked one the phone, I told you that if you purchased the multi-user version that I would enter you into the beta program for the new 2.0 version of T-Works. I stated on the website that we do not provide phone support for the beta version, so when you called my phone a bunch of times I lost my patience and I'm sorry. Being a new user of T-Works, you don't know how to set it up without an installer or documentation, that was a mistake on my part. Listen, I think the best bet is that we get you running 1.0 until the beta program is over, in which we will have more documentation for beginning users. I will send links to you for the 1.3 version for Mac, which does include Mac specific installation instructions.
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really JOE? relax....I personally would NEVER use someone who just posted the stuff you posted...he is YOUR CUSTOMER...and he is losing money daily because you are too busy? running out of patience? he spend HIS hard earned money on your product and then goes two weeks without being able to use it? wow...just wow...BAD on you SIR...I would refund him all his money and apologize....
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seriously. I'm sorry you lost patience. I lost patience when i purchased something, didn't get the correct documentation, and lost the $400 i sent you, plus another $300 for filemaker.
Bad business all around.
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Also responding on a message board, and not even a phone call or email to apologize?
hope everyone who was thinking about this software reads this
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Also responding on a message board, and not even a phone call or email to apologize?
hope everyone who was thinking about this software reads this
Search for a T-Works Manager on Google. This board shows up on the first page of Google. Fist one right after T-Works Manager web site
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I don't normally air things out on a forum, but since your slandering my name and business...
I sent you your links on Dec 3rd, you filed a claim with Paypal on Dec 7th. We talked the next day on the phone, and have emailed each other at least a half dozen times over the last week. I don't see how that adds up to two weeks with no response.
Eric, you tried to get your money back and didn't because you didn't read that Filemaker Pro was required for Multi-User and was upset about it, even though it says it clearly on two places on the page from which you ordered.
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really JOE? relax....I personally would NEVER use someone who just posted the stuff you posted...he is YOUR CUSTOMER...and he is losing money daily because you are too busy? running out of patience? he spend HIS hard earned money on your product and then goes two weeks without being able to use it? wow...just wow...BAD on you SIR...I would refund him all his money and apologize....
Sam I know alot of people give you crap on here but I agree with you. Its business, either do it right or get out. The screen printing industry needs to make our suppliers accountable for this crap. Do your job and stop making excuses. too busy? running out of patience? Guess what you will soon be running out of business. You should cover your ass, not show it.
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One thing is for certain, people will see this as a example of the type of company you run. Be it all your fault or not Joe.
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Haha, this is crazy. Who would ever post something like that in response to a customer complaint on a public forum. Bummer, bc this is one of the few options for mac that doesn't look like complete garbage.
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Almost all of these shop programs are based on Filemaker (including the venerable Shopworx),
and hence platform-independent.
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Haha, this is crazy. Who would ever post something like that in response to a customer complaint on a public forum. Bummer, bc this is one of the few options for mac that doesn't look like complete garbage.
touché
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Almost all of these shop programs are based on Filemaker (including the venerable Shopworx),
and hence platform-independent.
Not necessarily, many functions used by shop management solutions based in FileMaker require the use of plug-ins which aren't always cross platform compatible.
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Not necessarily, many functions used by shop management solutions based in FileMaker require the use of plug-ins which aren't always cross platform compatible.
Stupid Macs.
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Did I miss something here. As far as it looks, the name of the software Eric was venting about was not posted until you, the software rep, cam e on here, now we all know the brand that he had the problem with. Unless I missed something, it didn't look like Eric was actually slandering any specific name, I could be wrong, or at least my computer isn't displaying any brand name. Hm.
PS. we use PriceIt per Sam's recommendation and our front of house saw the improvement and efficiency within the first month of use. Great phone support, and they set it up for you. If you do decide to look else where Eric, PriceIt is the real deal.
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Did I miss something here. As far as it looks, the name of the software Eric was venting about was not posted until you, the software rep, cam e on here, now we all know the brand that he had the problem with. Unless I missed something, it didn't look like Eric was actually slandering any specific name, I could be wrong, or at least my computer isn't displaying any brand name. Hm.
It's in the T-Works section . . .
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ah well see, I did miss something, but I snagged the link from the home page where all the latest active threads was, so I missed that. But still, he wasn't actually naming names, hahahah. Either way. Call the dude up, some phone help vs your dirt aired on a pretty influential forum would be worth it in my book.
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Did I miss something here. As far as it looks, the name of the software Eric was venting about was not posted until you, the software rep, cam e on here, now we all know the brand that he had the problem with. Unless I missed something, it didn't look like Eric was actually slandering any specific name, I could be wrong, or at least my computer isn't displaying any brand name. Hm.
It's in the T-Works section . . .
That does make it pretty obvious.....
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Update: I got a generic email, with links to old software. After 4 emails sent asking very specific questions, they have not been answered.
I did misread the site when i first purchased, however that wasn't really ever an issue. If I needed FileMaker, then I needed it. That's fine.
But zero support, and Zero comminication. These posts are the most I've heard from Joe, since he called me twice trying to get me to purchase T-Works.
You would think even after this, there would be a phone call or an email. But nothing.
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Please forgive the typos, I'm typing through a phone
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so here is an easy solution....stop payment on this system and get priceit...
done
sam
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I really love the program. If you guys can take care of the issues, It think that you would be satisfied with it.
I have it for a year and saved me bunch of time. Now I have price lists for Embroidery, Screen Printing and Vinyl (Per Sq/foot).
For the money, I think it is a great option if there is any Support available.
Joe, you got to raise the bar there :)
Good luck guys
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Did I miss something here. As far as it looks, the name of the software Eric was venting about was not posted until you, the software rep, cam e on here, now we all know the brand that he had the problem with. Unless I missed something, it didn't look like Eric was actually slandering any specific name, I could be wrong, or at least my computer isn't displaying any brand name. Hm.
It's in the T-Works section . . .
That does make it pretty obvious.....
Like I said Roy, I didn't click on the thread from the Tworks section, clicked it on the site's home page where recent topics were and didn't think to look at the section it was in, either way, makes no difference, pretty shotty service and way to treat a customer on a public forum. Instead of just calling the customer to resolve, he barks at him on the forum. Nice.
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Without knowing all that has gone on, it is hard to say who was out of line...
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always more than one side right :o Hopefully, they can work it all out and lessons can be learned.
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Boy, do I know first hand about (two sides to every story). I have had a few jump on a forum only for the sole purpose of calling me out on something they felt passionately about and giving their side. I do not hate my old time foes, I embrace them as a human being and acknowledge that they are the same as I. We are flawed and I hope for grace and mercy when I make another mistake.
In the not so distant past, I found it interesting and humorous when people did occasionally attack and to admit my dark side, I sometimes enjoyed a good battle like any other average person. Not so much these days. I'm more preoccupied with doing good things.
We really need to just improve and help each other. We are all flawed and are not perfect and we each can occasionally drop the ball or even make a major error in choice of word, actions or decisions. Some of you are farther along in your walk of perfection than others. Reach out to them and provide a helping hand. (I know, I'm sounding like preacher). ;)
When we see a mistake or see a lack of decent action or we've had a miss placed theory on how business is run, lets allow everyone to learn from that and not bash your fellow industry person, but rather lets be constructive and assist.
We are usually blind to our own faults in the matter or won't easily admit it to ourselves and address our own issues. Oh sure, they felt 100% right, but were they? I'm not really speaking on this topic, but forum bashing in general. This isn't really out of hand. Just uncomfortable at the moment.
I feel that good constructive criticism on a forum about a product or service is educational for all. Bashing is not. Lets just consider where we lie in that equation for future reference on similar situations. I say this not to be directed to this or any previous situations but because I want you all to be aware, that we are not going to leave a door open bashing episodes. We do not want to begin to be that forum. It's not good business. Just say what you need to say in a constructive educational manor. State your experiences and refrain from battles. Again, this thread is not that bad but occasionally has teetered on the side of something we don't want to be.
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Believe me, talking problems out in a forum is not the way i'd like things to be handle. I called and emailed repeatedly, much like some other users on here, with some other issues with other people and company.
This is a last resort of sorts.
I'm out of the office all this week, doing some music recordings, and i was hoping while i was in the studio to set this up. This is why it was purchased 3 weeks to my planned time out.
Joe did call my shop today. My wife took the call and asked one of our more tech savvy employees to speak with him, as i briefed him on what the issues were. Again, the answers we needed were not given with a promise of a "I'll call back tomorrow". So hopefully that's the case, as all emails have been ignored thus far.
All i can hope is that this does get worked out, and we can move on from this, everyone more the wiser.
This is post and board is not meant to slander, or talk trash. It's meant as an educational post and board. And Dan is right sometimes We all need to learn a thing or two. But i for one try and take care of all of my customers. no matter how angry they make me, or how frustrating it gets.
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I know for me, the idea that "The customer is always right" is not true. For example, I was at a shop today doing a semi pre evaluation for consulting. I was told by the plant Mgr. they were achieving something and he was confident he was doing it well. In fact maybe boasting a little. He was not. He's not bad. He just didn't know what he didn't know.
We try to cater to our customers as best as humanly possible. There are those time tho.
Lastly, I think that maybe I think of this method of " using the forum as a last resort" as still being a negative rather than a positive. I for example, don't want people to see our forum as a vehicle for someone's "last resort".
With that said, I am as guilty as the next person and could end up one day mistakenly doing the same thing, so I don't fault you for it.
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it was this, or be out $700. no thanks on that option.
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I think the facts are being misrepresented here, so I have these last words to say about this.
First, I went through my email history and noticed there was only a total of two business days that I didn't respond before this thread began. Two business days since the last email that I hadn't responded to, not two weeks!
Yes, perhaps it has been two weeks since the software was purchased, and for that I'm truly sorry that you're still having problems, but only until last Thursday did I truly know anything was wrong. Somehow, I assumed you had used the multi-user before, which is why I didn't send the normal email I send to newbies. I suppose I don't blame you that you felt that this was a last resort, it's just that I cannot sit idle while a category dedicated to my software is firing off even if it is a complaint.
I know that my support is in need of improvement right now, but I promise you that your situation will get resolved Wednesday and you'll see that you made a wise investment. Please bear with me through the next month while I wrap up the new version of T-Works, we'll have so many great things coming in January and you won't be paying those ridiculous monthly recurring fees that some of the bozos on this forum are paying for in shop management software!
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Joe, is that the version that was supposed to be out in January this year?
When I purchased my copy, you mentioned that the new version should be out in "next few weeks".
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So someone is lying or embellishing. I think if this is going to be public and the big deal was "how long it took to email". Then lets see proof on both sides of the time line, one is claiming no reply for a long time, one claims a reply in 2 business days (IMO too long still for a support person to be answering a paying customer).
I have a retail portion of our business, our products say made to order, 7-14 business days on them. I get a ton of people that after 3-4 business days, its suddenly been "2 weeks" what is the status on my order. Is this the case here? Or has it really been that long?
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WOW Joe...you are great at BUSINESS...So now I am a BOZO? nice...real nice...yeah this might be a forum about your product but it is driven by people like me and many others....
I will tell you, your actions here and with you words, I now know I made the right choice by going with PRICEIT...
I really feel for the people who have your product with no support and really for a guy who spent his money with you and 3 weeks later still cannot use it....
I truly hope you "get" to understand business before it is too late..
sam
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attached is a screen shot with all the email history i have from Joe.
I have 10 emails all together. Alot of times he starts his email by saying, oh i sent this to you already, check your junk mail. I check my junk mail daily, in case any orders or weird emails go through there.
The first email i received is on 11/27/12 before i purchased the software, asking about multi users. I purchased the software on Dec 3rd. On Dec 7th i filed a claim with paypal trying to get refunded for the software, as i had sent 1 or 2 emails, but called daily as i was having some issues setting up the software, and the instructions were for a pc not a mac. The claim had some notifications, so i called Joe, who finally answered. Said he needed to send me another email with the correct files. This phone call took place i believe around 10am. I'll have to double check. At 1:45am i finally get an email with files. This is what i was looking for and i begin to set it up.
Shortly after i receive the software and begin to set it up, i have multiple questions about software, and about filemaker. I send them over, and have a short email exchange, however the 4 email exchange is mostly about getting a refund, and not answering my technical questions on the software. This was all on Dec 12th.
So if you are keeping count: 2 emails before i purchased the software (11/27, 11/29), 2 emails from when i purchased it (12/3, that include the license, and software beta downloads), 1 email (12/10), that had the updated correct files for the software, 4 emails (12/12), trying to get some answers/arguing for a refund, as i've had less than superb service, and finally the last email i've received from Joe on 12/18/12 (yesterday), that was a generic email that had a links and quick start instructions for the non beta version of the software.
Now as i mentioned i'm not in the office, so i'm unavailable to take Joe's calls, but when my wife and employee say..yah he didn't really answer the questions we were asking, and called the shop at 530pm (almost as if to catch us not there), then said oh well i can't really talk i gotta go, but i'll call back tomorrow....still seems a little fishy.
It may not have been exactly two weeks, but when you purchase software or equipment, and you can't get it up and running for two weeks, when you have time scheduled to do so, and you can't get any support...well i'm sure all of you know how that feels.
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Joe, is that the version that was supposed to be out in January this year?
When I purchased my copy, you mentioned that the new version should be out in "next few weeks".
Yes, it has taken me much longer to release than expected obviously, and has set off a chain if events that have seriously hurt. However, it is in beta and I am still honoring my commitment if I have promised you a free upgrade. I will send you links for the beta as well a new license key.
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Calling people Bozos and newbies is not a great way to endear people to using you in the future. I understand it is frustrating for you to deal with a less than happy customer in an open forum but lashing out at others is not professional at all.
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WOW Joe...you are great at BUSINESS...So now I am a BOZO? nice...real nice...yeah this might be a forum about your product but it is driven by people like me and many others....
I will tell you, your actions here and with you words, I now know I made the right choice by going with PRICEIT...
I really feel for the people who have your product with no support and really for a guy who spent his money with you and 3 weeks later still cannot use it....
I truly hope you "get" to understand business before it is too late..
sam
From my perspective, your certainly making some harsh judgements about a situation you know little about and from mostly one perspective. Posting regularly on this forum does not give you immunity, nor does it mean that I'm unable to express my opinion.
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keep digging JOE...keep digging...you are totally correct it is a free country....and again, good luck in business and getting customers when you are calling us BOZO's and being rude to current customers...
again..I am so glad we use PRICEIT and not YOUR Product...
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attached is a screen shot with all the email history i have from Joe.
I have 10 emails all together. Alot of times he starts his email by saying, oh i sent this to you already, check your junk mail. I check my junk mail daily, in case any orders or weird emails go through there.
The first email i received is on 11/27/12 before i purchased the software, asking about multi users. I purchased the software on Dec 3rd. On Dec 7th i filed a claim with paypal trying to get refunded for the software, as i had sent 1 or 2 emails, but called daily as i was having some issues setting up the software, and the instructions were for a pc not a mac. The claim had some notifications, so i called Joe, who finally answered. Said he needed to send me another email with the correct files. This phone call took place i believe around 10am. I'll have to double check. At 1:45am i finally get an email with files. This is what i was looking for and i begin to set it up.
Shortly after i receive the software and begin to set it up, i have multiple questions about software, and about filemaker. I send them over, and have a short email exchange, however the 4 email exchange is mostly about getting a refund, and not answering my technical questions on the software. This was all on Dec 12th.
So if you are keeping count: 2 emails before i purchased the software (11/27, 11/29), 2 emails from when i purchased it (12/3, that include the license, and software beta downloads), 1 email (12/10), that had the updated correct files for the software, 4 emails (12/12), trying to get some answers/arguing for a refund, as i've had less than superb service, and finally the last email i've received from Joe on 12/18/12 (yesterday), that was a generic email that had a links and quick start instructions for the non beta version of the software.
Now as i mentioned i'm not in the office, so i'm unavailable to take Joe's calls, but when my wife and employee say..yah he didn't really answer the questions we were asking, and called the shop at 530pm (almost as if to catch us not there), then said oh well i can't really talk i gotta go, but i'll call back tomorrow....still seems a little fishy.
It may not have been exactly two weeks, but when you purchase software or equipment, and you can't get it up and running for two weeks, when you have time scheduled to do so, and you can't get any support...well i'm sure all of you know how that feels.
Today at 11am is 12 business days since you purchased. I would indeed be upset if I had spent what you spent and it wasn't working still or I was not able to get answers I need. I would seek a refund/claim/then move on.
This is where I have a problem with how you have handled this. When someone else is dropping the ball, illustrate that exactly, embellishing it makes you look bad. Your original post, basically a total stretch stating 3 weeks since order, which is incorrect:
Purchased the software three weeks ago. Got a little bit of service, that didn't help very much. Asked for a refund. Got an answer that said, sorry can't do that, and haven't heard from Joe since.
IMO he should refund you and you both be on your way.
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Your right, I take back what I say about anyone who is a Bozo or Newbie, not the best choice of words, I'm sorry. Just a little heated.
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I am impartial to any of the software being discussed here, but I'm with Sam on this one (first time for everything right Sam?) Calling people Bozos because they are using the competition is very poor judgement. I know I won't even open his site now to see what his software consists of. That's much akin to someone calling me a HATER because I buy a certain brand. I'm flabbergasted.
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attached is a screen shot with all the email history i have from Joe.
I have 10 emails all together. Alot of times he starts his email by saying, oh i sent this to you already, check your junk mail. I check my junk mail daily, in case any orders or weird emails go through there.
The first email i received is on 11/27/12 before i purchased the software, asking about multi users. I purchased the software on Dec 3rd. On Dec 7th i filed a claim with paypal trying to get refunded for the software, as i had sent 1 or 2 emails, but called daily as i was having some issues setting up the software, and the instructions were for a pc not a mac. The claim had some notifications, so i called Joe, who finally answered. Said he needed to send me another email with the correct files. This phone call took place i believe around 10am. I'll have to double check. At 1:45am i finally get an email with files. This is what i was looking for and i begin to set it up.
Shortly after i receive the software and begin to set it up, i have multiple questions about software, and about filemaker. I send them over, and have a short email exchange, however the 4 email exchange is mostly about getting a refund, and not answering my technical questions on the software. This was all on Dec 12th.
So if you are keeping count: 2 emails before i purchased the software (11/27, 11/29), 2 emails from when i purchased it (12/3, that include the license, and software beta downloads), 1 email (12/10), that had the updated correct files for the software, 4 emails (12/12), trying to get some answers/arguing for a refund, as i've had less than superb service, and finally the last email i've received from Joe on 12/18/12 (yesterday), that was a generic email that had a links and quick start instructions for the non beta version of the software.
Now as i mentioned i'm not in the office, so i'm unavailable to take Joe's calls, but when my wife and employee say..yah he didn't really answer the questions we were asking, and called the shop at 530pm (almost as if to catch us not there), then said oh well i can't really talk i gotta go, but i'll call back tomorrow....still seems a little fishy.
It may not have been exactly two weeks, but when you purchase software or equipment, and you can't get it up and running for two weeks, when you have time scheduled to do so, and you can't get any support...well i'm sure all of you know how that feels.
Today at 11am is 12 business days since you purchased. I would indeed be upset if I had spent what you spent and it wasn't working still or I was not able to get answers I need. I would seek a refund/claim/then move on.
This is where I have a problem with how you have handled this. When someone else is dropping the ball, illustrate that exactly, embellishing it makes you look bad. Your original post, basically a total stretch stating 3 weeks since order, which is incorrect:
Purchased the software three weeks ago. Got a little bit of service, that didn't help very much. Asked for a refund. Got an answer that said, sorry can't do that, and haven't heard from Joe since.
IMO he should refund you and you both be on your way.
Agreed, but 12 business days is 2 business weeks +2 days. Not really stretching it out...just talking about the project in general
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attached is a screen shot with all the email history i have from Joe.
I have 10 emails all together. Alot of times he starts his email by saying, oh i sent this to you already, check your junk mail. I check my junk mail daily, in case any orders or weird emails go through there.
The first email i received is on 11/27/12 before i purchased the software, asking about multi users. I purchased the software on Dec 3rd. On Dec 7th i filed a claim with paypal trying to get refunded for the software, as i had sent 1 or 2 emails, but called daily as i was having some issues setting up the software, and the instructions were for a pc not a mac. The claim had some notifications, so i called Joe, who finally answered. Said he needed to send me another email with the correct files. This phone call took place i believe around 10am. I'll have to double check. At 1:45am i finally get an email with files. This is what i was looking for and i begin to set it up.
Shortly after i receive the software and begin to set it up, i have multiple questions about software, and about filemaker. I send them over, and have a short email exchange, however the 4 email exchange is mostly about getting a refund, and not answering my technical questions on the software. This was all on Dec 12th.
So if you are keeping count: 2 emails before i purchased the software (11/27, 11/29), 2 emails from when i purchased it (12/3, that include the license, and software beta downloads), 1 email (12/10), that had the updated correct files for the software, 4 emails (12/12), trying to get some answers/arguing for a refund, as i've had less than superb service, and finally the last email i've received from Joe on 12/18/12 (yesterday), that was a generic email that had a links and quick start instructions for the non beta version of the software.
Now as i mentioned i'm not in the office, so i'm unavailable to take Joe's calls, but when my wife and employee say..yah he didn't really answer the questions we were asking, and called the shop at 530pm (almost as if to catch us not there), then said oh well i can't really talk i gotta go, but i'll call back tomorrow....still seems a little fishy.
It may not have been exactly two weeks, but when you purchase software or equipment, and you can't get it up and running for two weeks, when you have time scheduled to do so, and you can't get any support...well i'm sure all of you know how that feels.
Today at 11am is 12 business days since you purchased. I would indeed be upset if I had spent what you spent and it wasn't working still or I was not able to get answers I need. I would seek a refund/claim/then move on.
This is where I have a problem with how you have handled this. When someone else is dropping the ball, illustrate that exactly, embellishing it makes you look bad. Your original post, basically a total stretch stating 3 weeks since order, which is incorrect:
Purchased the software three weeks ago. Got a little bit of service, that didn't help very much. Asked for a refund. Got an answer that said, sorry can't do that, and haven't heard from Joe since.
IMO he should refund you and you both be on your way.
Agreed, but 12 business days is 2 business weeks +2 days. Not really stretching it out...just talking about the project in general
Your post was made 2 days ago on the 17th, so at that time, it was just 2 weeks, in fact isn't that 1 day short of 2 weeks? Either way it's not 2 weeks + 2 days. Today its 2 weeks + 2 days. You didn't do yourself any favors by embellishing is all I am saying. BUT your over all concept is correct, you paid for and are not getting what you expected. If he is a stand up guy he will refund you and move on.
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I am impartial to any of the software being discussed here, but I'm with Sam on this one (first time for everything right Sam?) Calling people Bozos because they are using the competition is very poor judgement. I know I won't even open his site now to see what his software consists of. That's much akin to someone calling me a HATER because I buy a certain brand. I'm flabbergasted.
When you have your business as a category on a public forum, which I now fully regret, and one disgruntled person is intent on slamming or discrediting you, tell me then that you would be perfect in your every choice if word.
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YES I would be...I would have made sure it never went this far....
secondly, if you do not want the forum...do 1 of two things...ask them to get rid of it or 2. do not participate in it...pretty simple..
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Yes Sam, of course you would be. Perhaps most wouldn't have takin it this far, but its not in my character to not defend myself. Perhaps I might ask to remove the category ultimately, but then again I really have nothing to hide. Despite how people may perceive this incident, I truly care about my customers and business.
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I know I would have been...because I would have been on the phone making sure MY CUSTOMER was taken care of...but then again that is just me...and I know for damn sure I would not be calling people that I need as customers names and telling them to cool it and I am losing my patients....but then again that is just me...
sam
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As a side note, this section was created to be more so handled by the manufacturer and not us the owners of this forum.
It's meant to be a section to discuss and work out problems with the product and /or/service or just a "go to" place to answer questions about said product. Not really to air out dirty laundry or be someone's last resort to get another Co. to respond. I see it's effectiveness when used in that manor, but I feel it's similar to the idea of threatening someone to get what they want from a person as a last or first resort in some cases.
I guess it's effective (as we see here), but the idea of our forum was never intended to air out someone's dirty laundry. It's negative. Again, I realize it's an effective method to get what someone wants, but it doesn't feel right. It's not what our forum is. Maybe I just want everyone to "paint happy clouds"
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Dan..not sure you can have everything be hunky dori all the time..when i search online to buy something I read the reviews..and the product shows both the good and the bad...so if you make a product, you have to deal with the good and the bad...
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Yep. I realize that. We just don't want to let discussion evolve into something negative, leaving the door open for a Jerry Springer show.
Some people want and find it entertaining. I lump bashing either for or against a person or company into that category.
State the issues with a product or service and discuss professionally as possible. This thread has done so for the most part. This thread is not a bashing fest. Again, tho, just a heads up that we will but be letting things go that way.
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As a side note, this section was created to be more so handled by the manufacturer and not us the owners of this forum.
It's meant to be a section to discuss and work out problems with the product and /or/service or just a "go to" place to answer questions about said product. Not really to air out dirty laundry or be someone's last resort to get another Co. to respond. I see it's effectiveness when used in that manor, but I feel it's similar to the idea of threatening someone to get what they want from a person as a last or first resort in some cases.
I guess it's effective (as we see here), but the idea of our forum was never intended to air out someone's dirty laundry. It's negative. Again, I realize it's an effective method to get what someone wants, but it doesn't feel right. It's not what our forum is. Maybe I just want everyone to "paint happy clouds"
I do agree, this in the end turns out to be the wrong section. We should probably move it into the general. . .
pierre
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All i know is no one really wins when these matters are aired publicly unless its just something really bad. i'm sure it could have been worked out privately given a little more time. I know first hand how damaging these kind of posts can be to a person, a business . and there is always more to the story as we have seen here. I an still dealing with posts done about me on another forumn that pop up on google. that are not even close to the truth. you guys are great in getting all the facts out though and in this case hopefully solved a problem for a fellow screen printer and didnt destroy the reputation of a software creator over a mistake. we all make them.
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I think it's funny that Joe used the term Bozo, I love it. Point Joe!
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The Point of my post wasn't to slander, or talk down. In fact i feel i was pretty ok on this post. It was to educate customers possibly interested in taking time to look at this software.
From what i've been told, Joe did call the shop and worked with one of our employees today on answering questions, and helping him make sure it was set up properly. So thanks for that, Joe. Am i going to use this software now? i'm not 100% sure to be honest. I'm afraid that if there are more issues, that i'll run into the same problems. And that scares me, especially something like this is so vital to so many of us.
But it is a shame i had to escalate this, to get that sort of response. And i know if i was doing research on buying new equipment or services, and i saw this thread, i would think it was EXTREMELY helpful.
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I think that we're all Bozos on this bus
http://firesigntheatre.com/media/audvid/bozos1.mp3 (http://firesigntheatre.com/media/audvid/bozos1.mp3)
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I think that we're all Bozos on this bus
[url]http://firesigntheatre.com/media/audvid/bozos1.mp3[/url] ([url]http://firesigntheatre.com/media/audvid/bozos1.mp3[/url])
"My mother was a Bozo-ette in high school" I loved Firesign Theatre...
Steve