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Direct to Garment => DTG - General => Topic started by: jonsnow13 on June 19, 2017, 01:06:29 PM
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I found this on another forum that won't be named, before it was taken down. I asked Belqette why they took it down, turns out the forum forced them to. Luckily I saved it. Was looking at a couple Kornits and Brother GT-381, but after looking at this chart and doing some research the RG-2 is really intriguing. Anybody have any experience with belquette? How's their customer service?
The actual chart was moved to the Product Promotion Section (http://www.theshirtboard.com/index.php/topic,20566.0.html)
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I was interested in the Belquette machine as well, however they sent me a sample and it was banded very badly. The brother was better. The Mlink was better than the Brother so I ended up there and sold our Brother.
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Can you send me a photo of the banded shirt? This is not something that we would have ever let out the door. Banding can be fixed simply by doing a clean, so if we sent out a banded print, then I would like to confirm it and address it internally.
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Can you send me a photo of the banded shirt? This is not something that we would have ever let out the door. Banding can be fixed simply by doing a clean, so if we sent out a banded print, then I would like to confirm it and address it internally.
Ill look around next time I get a few minutes but I doubt we still have it. To be fair to you guys it was sent last minute. One of the staff seen I was buying the Brother and overnight-ed me a shirt as I was pulling the trigger the next day. Maybe they just didn't look it over before they sent it or was in a hurry or whatever. It was a good looking print otherwise though. It was a orange truck and the banding was in the orange not in the other design elements.
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I found this on another forum that won't be named, before it was taken down. I asked Belqette why they took it down, turns out the forum forced them to. Luckily I saved it. Was looking at a couple Kornits and Brother GT-381, but after looking at this chart and doing some research the RG-2 is really intriguing. Anybody have any experience with belquette? How's their customer service?
Don't know which forum you are referring to, but many don't allow any promotional posts (read free advertising). We do, but they are usually limited to the Industry News and Product Promotion section.
That image in the first post kinda' puts this in that category here as well.
This thread will probably receive a slight "massage".
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Yes if you could do that, it would be appreciated. I don’t know of any orange trucks we would have printed unless specifically requested by the person interested in the printer. We have standard designs we print and I can’t recall anything like that.
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Yes if you could do that, it would be appreciated. I don’t know of any orange trucks we would have printed unless specifically requested by the person interested in the printer. We have standard designs we print and I can’t recall anything like that.
I don't see it anywhere but I don't have time to blow the building apart over it. It was our art, they asked me for something we'd like to see printed. They printed it and overnight shipped it. I wasn't impressed due to banding, we bought something else.
Art was sent to: edeem@belquette.com
See attached screen shot of my email. Also ill attach a JPG of the art went sent. Hopefully that settles that.
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It would be interesting to have Jarid do a reprint of this to see what their printer
can really do.
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It would be interesting to have Jarid do a reprint of this to see what their printer
can really do.
+1 for this. Let's see what this thing can do with Brandt's killer artwork.
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I don't doubt the machine can print a quality image. I am sure they have dozens of images they can use to show you guys. Just took a quick look on instagram and looks like our image is still being used.
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lol
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I don't doubt the machine can print a quality image. I am sure they have dozens of images they can use to show you guys. Just took a quick look on instagram and looks like our image is still being used.
There is an ironic humor to that...
Steve
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In fairness, my understanding is that Eric Deem left belquette, and also that post is from about a year ago - probably when the sample print was sent out?
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In fairness, my understanding is that Eric Deem left belquette, and also that post is from about a year ago - probably when the sample print was sent out?
Forgive me if something seemed unfair. I have done nothing more than share my thoughts. Which were questioned almost as if id make this stuff up. I went on to prove my communication with him, proof of him using my file and who I talked to. My email above should have a date on it. I have no idea if he is with them or not anymore. I don't know him. He approached me when he saw we were looking at the Brother DTG. This is a pretty cut and dry deal. Maybe he rushed the print, not sure. I just know it had banding in the orange truck and we moved on.
Update: Just found our conversation on our company facebook page. Ill attach.
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In fairness, my understanding is that Eric Deem left belquette, and also that post is from about a year ago - probably when the sample print was sent out?
Forgive me if something seemed unfair. I have done nothing more than share my thoughts. Which were questioned almost as if id make this stuff up. I went on to prove my communication with him, proof of him using my file and who I talked to. My email above should have a date on it. I have no idea if he is with them or not anymore. I don't know him. He approached me when he saw we were looking at the Brother DTG. This is a pretty cut and dry deal. Maybe he rushed the print, not sure. I just know it had banding in the orange truck and we moved on.
Update: Just found our conversation on our company facebook page. Ill attach.
Just the opposite here! You are very casual with the fact that they were using your image which is a clear copyright violation. I think the fairness was supposed to address the fact the the violator is no longer employed by the company, presumably because of his tendencies to do what he was not supposed to do. At leas that's the way I read it.
I think Jerid should send you a gallon of pretreatment fluid as a thank you for not raising a stink over it!
Pierre
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Forgive me if something seemed unfair. I have done nothing more than share my thoughts. Which were questioned almost as if id make this stuff up. I went on to prove my communication with him, proof of him using my file and who I talked to. My email above should have a date on it. I have no idea if he is with them or not anymore. I don't know him. He approached me when he saw we were looking at the Brother DTG. This is a pretty cut and dry deal. Maybe he rushed the print, not sure. I just know it had banding in the orange truck and we moved on.
Sorry, I didn't mean to imply unfairness on your part. It seemed like the timing coincides with when you ended up buying the Brother, so it was feasible that the photographed shirt is actually the one they sent you. Further, there's not a lot Belquette can do about what's posted on their former employee's account AFAIK. It should be policy to never, ever, ever, use customer artwork for demonstration unless the customer has explicitly approved of it. We don't post photos of customer artwork unless explicitly approved.
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In fairness, my understanding is that Eric Deem left belquette, and also that post is from about a year ago - probably when the sample print was sent out?
Forgive me if something seemed unfair. I have done nothing more than share my thoughts. Which were questioned almost as if id make this stuff up. I went on to prove my communication with him, proof of him using my file and who I talked to. My email above should have a date on it. I have no idea if he is with them or not anymore. I don't know him. He approached me when he saw we were looking at the Brother DTG. This is a pretty cut and dry deal. Maybe he rushed the print, not sure. I just know it had banding in the orange truck and we moved on.
Update: Just found our conversation on our company facebook page. Ill attach.
Just the opposite here! You are very casual with the fact that they were using your image which is a clear copyright violation. I think the fairness was supposed to address the fact the the violator is no longer employed by the company, presumably because of his tendencies to do what he was not supposed to do. At leas that's the way I read it.
I think Jerid should send you a gallon of pretreatment fluid as a thank you for not raising a stink over it!
Pierre
It could have read 2 ways and since it seemed like I was being questioned about this event it leaned the way I replied.
Forgive me if something seemed unfair. I have done nothing more than share my thoughts. Which were questioned almost as if id make this stuff up. I went on to prove my communication with him, proof of him using my file and who I talked to. My email above should have a date on it. I have no idea if he is with them or not anymore. I don't know him. He approached me when he saw we were looking at the Brother DTG. This is a pretty cut and dry deal. Maybe he rushed the print, not sure. I just know it had banding in the orange truck and we moved on.
Sorry, I didn't mean to imply unfairness on your part. It seemed like the timing coincides with when you ended up buying the Brother, so it was feasible that the photographed shirt is actually the one they sent you. Further, there's not a lot Belquette can do about what's posted on their former employee's account AFAIK. It should be policy to never, ever, ever, use customer artwork for demonstration unless the customer has explicitly approved of it. We don't post photos of customer artwork unless explicitly approved.
The use of my image was months after that choice was made and months after I received a sample print.
At this stage I have no beef to pick them at all even for using that image what looks like at least once in a demo of some kind months after they did me a sample print. I only was being transparent to what took place since I was being kind of questioned. I wasn't even upset with Belquette nor am I now. I just decided on a different machine. Eric didn't have to offer a sample at all. So good on him for attempting to get the sale.
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Sorry guys, I wasn't subscribed to this thread so I didn't see any replies.
I recognize the artwork now and I can guarantee you, we (BelQuette) would have only used it for you and no one else. If he used it for anyone else, I am not aware of it since our policy is to only use customer art for that customer unless we have written approval to use it for samples for anyone else. The post to instagram would have been done by Eric with a picture taken at the time of the print, although he may not have posted it to instagram instantly. That being said, I didn't see the print before it went out the door so unfortunately I wouldn't have seen the banding. As for the Instagram post, that is on Eric's personal instagram and we have no way of removing it. If you want it removed, let me know and I'll get in touch with him and ask him to remove it.
If it came across that I was questioning you, that wasn't my intention. I was more confused than anything and wanted to get to the bottom of the issue and why we would have sent a banded tshirt out the door. And not knowing what artwork you were talking about only confused the situation for me a touch more.
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Sorry guys, I wasn't subscribed to this thread so I didn't see any replies.
I recognize the artwork now and I can guarantee you, we (BelQuette) would have only used it for you and no one else. If he used it for anyone else, I am not aware of it since our policy is to only use customer art for that customer unless we have written approval to use it for samples for anyone else. The post to instagram would have been done by Eric with a picture taken at the time of the print, although he may not have posted it to instagram instantly. That being said, I didn't see the print before it went out the door so unfortunately I wouldn't have seen the banding. As for the Instagram post, that is on Eric's personal instagram and we have no way of removing it. If you want it removed, let me know and I'll get in touch with him and ask him to remove it.
If it came across that I was questioning you, that wasn't my intention. I was more confused than anything and wanted to get to the bottom of the issue and why we would have sent a banded tshirt out the door. And not knowing what artwork you were talking about only confused the situation for me a touch more.
I don't care that he posted it, don't really much care that it was used apparently for promotion in some way. I simply was proving my point that we had received a sample print. I highly doubt he waited to share that image 5-6 months later. So I am guessing it was being printed at some point(s) and it is what it is as long as you believe that's stopped I am cool about it.
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I don't check every shirt that goes out the door, but I can definitively tell you that this image is not in our sample image folder that is shared on our network. So anyone who would currently send out sample prints, they wouldn't have access to printing this image. Sorry for the confusion and thanks for your understanding as I was probing for info!