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Computers and Software => Raster and Vector Manipulation Programs, and How to Do Stuff in Them. => Topic started by: balloonguy on September 18, 2023, 02:45:19 PM

Title: illustrator issue
Post by: balloonguy on September 18, 2023, 02:45:19 PM

I am not able to open any of my ai files. I an running Mac IOS Ventura 13.2.1 and ai 27.9. I just updated thinking that may be the issue. I keep getting a message the image is locked or in use. Anyone ever have this problem?

Title: Re: illustrator issue
Post by: Dottonedan on September 18, 2023, 02:55:52 PM

I have had this on one or more occasions.  Rare for sure, but I think it had to do with a permissions thing.

If I remember right, I cleared out any old files in cache and re-started.  Shut computer down completely and restart.

Title: Re: illustrator issue
Post by: balloonguy on September 18, 2023, 04:33:57 PM

Thanks Dan. It turns out that my problem is with dropbox. I have a few computers using the same folders. Somewhere along the way I messed up the access. I will have to track that down but I can at least access the files (the long way) and get them updated.