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screen printing => General Screen Printing => Topic started by: Dochertyscott on April 14, 2014, 06:57:41 PM
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argh!!! So i very rarely bother with this crap (for the following reason) but after an initial order have kept doing reorders for a big client of mine.
Snap Back Hats from China. This job was just a standard reorder. My hat supplier has made a mistake with the inside tape, putting the spacing in the wrong place.
The previous orders have been correct but they somehow got it wrong for this one.
I showed my client the hats and she now doesn't want them and has cancelled order.
Any ideas on how i can remove the word 'Bungy' nicely that is in front of AJ Hackett. Any solvent that will work perfectly.
Damn China! i'm down about 3 g from this mistake.
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I'd think this would be China's mistake.
Haven't ever dealt with China, so I don't know, but is them fixing the mistake out
of the question?
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Most of that China crap you see a pre-production sample. Was it right if so?
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because it was a rerun (4th or 5th time) there was no sample photo given. In hindsight i should have asked for one again.
I have contacted the supplier but have not heard back from them as yet... and to be honest i cant imagine them making any real effort to 'right' the wrong.
I am not a big buyer from them... but hopefully they come back with a solution.
Just thought if there were any ideas as to how i can sort it from this end.
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From my experience with china they should comp you. I've seen whole containers rejected without much of a problem
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You state China f*cked up...NO more like you did and now you are mad at yourself....ALWAYS get a proof...people think we are crazy that we proof everything and I mean EVERYTHING so that we know that mistakes will not happen and if they do who is at fault so we can correct it.
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You state China f*cked up...NO more like you did and now you are mad at yourself....ALWAYS get a proof...people think we are crazy that we proof everything and I mean EVERYTHING so that we know that mistakes will not happen and if they do who is at fault so we can correct it.
so if I ordered 500 ts from you and then came back to order 1000 more of the exact same and you had somehow changed the artwork and printed them incorrectly that's my fault because I should have told you to print a sample of my reorder?
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would not happen..we send proofs for each order..PERIOD! so that we NEVER have this disccusion
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oh I see you're talking about soft proofs. sure we do that too. so what does that have to do with messing up a re order? I'm not following your logic as to how this is the posters fault. the first four or five orders well, those were the proofs.
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because he should TRUST noone especially someone who does not speak the same language.
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We send out proofs for reorders too, you just never know... then again, we have customers that make mistakes and OK something that's wrong, like a misspelling or incorrect grammar
Steve
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Yeah it's all x files over there. I'll agree with your point, but I think his vendor should replace at their cost.
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I agree...but remember what happens when one assumes....
proof everything!~!!!!!
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Seems like this should be easy to get replaced. It doesn't match a proof this time because they didn't send one. It doesn't match the proof last time either. How is this your fault?
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TOP=Top of Production. That's SOP for the big guys. It is a Nike requirement.
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A lot of people who claim they have factories actually don't have factories. They actually are middle people who search out for the cheapest home workshop.
Your first few orders may be from one workshop. As for this order, the middle guy might have outsourced it to a different home workshop.
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The problem with requiring a soft proof prior to reordering is chances are they will send the exact same proof from the very first order. How do I know this? Well we have 5,000 circular soccer magnets sitting in boxes because we reordered them from a previous order, the proof and order confirmation they sent us were correct yet when the magnets arrived they were incorrect. The magnets were immediately replaced by the company so no harm and we have 5k spacers.
Its not fair to place blame solely on Docherty, he may be slightly responsible for not asking for a proof but even if he did he probably still would have received the incorrect items. His order is small change for these over seas manufacturers, i bet they will replace at no charge but its time that will be an issue and I can feel his pain.
Also they possibly have reorder policies that assures a reorder will be exact that again will absolve any of Docherty's responsibility.
I reorder designs from Transfer Express all the time and recently they sent me a repeat order that was incorrect, they fixed the issue quickly but who's fault is it? They have no real proofing system to work with so you have to go by faith with them and accept that if they goof up they will fix it.
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Mistakes hurt no matter who makes them, we don't take orders over the phone the sizes has to be emailed in or faxed and art proof signed off on, this way we have a customers written paperwork and still problems happen. So you can proof all you want when a customer thinks they are in the right even with paperwork hitting them in the face they still say it's your fault and you should eat....Good luck on getting china to help ya
Darryl
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Mistakes hurt no matter who makes them, we don't take orders over the phone the sizes has to be emailed in or faxed and art proof signed off on, this way we have a customers written paperwork and still problems happen. So you can proof all you want when a customer thinks they are in the right even with paperwork hitting them in the face they still say it's your fault and you should eat....Good luck on getting china to help ya
Darryl
China will help I bet. Remember numbers mean nothing to them, they work for pennies and produce products quite fast. The issue will be getting replacements in time, no matter their fault or not it takes time to ship from China. His best bet would be to offer the lady a discount on what he has so they take the items he has and recoup his financial loss from the Company that goofed.
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because he should TRUST noone especially someone who does not speak the same language.
Quotes like this piss me off. Lack of IQ.
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umm, sam is right, when there is a language barrier, pictures are worth $3K in caps.
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umm, sam is right, when there is a language barrier, pictures are worth $3K in caps.
This.
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I deal with China, Vietnam & Pakistan from time to time.......I do not have any more problems with the language barrier than dealing with suppliers in the US and Canada......
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I deal with China, Vietnam & Pakistan from time to time.......I do not have any more problems with the language barrier than dealing with suppliers in the US and Canada......
hahah, that's because most people here don't have a solid grasp of the english language either.
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I deal with China, Vietnam & Pakistan from time to time.......I do not have any more problems with the language barrier than dealing with suppliers in the US and Canada......
hahah, that's because most people here don't have a solid grasp of the english language either.
Hahahahah! Sad but true. You know whad' I sayin'?