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screen printing => General Screen Printing => Topic started by: brandon on October 18, 2014, 12:40:36 PM
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Oh man, I am just venting here but UPS lost 2 grand of mine in printed merch this week. Last week it was a grand. And I know it will be covered and all that but that takes time and I have / had to reprint and then overnight or second day a lot of shirts and that takes more money and time. Two in two weeks! What are the chances of that? If it happens again next week what to do?
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Oh man, I am just venting here but UPS lost 2 grand of mine in printed merch this week. Last week it was a grand. And I know it will be covered and all that but that takes time and I have / had to reprint and then overnight or second day a lot of shirts and that takes more money and time. Two in two weeks! What are the chances of that? If it happens again next week what to do?
Are they really lost?.......Sometimes it can take weeks for packages that have gone astray to show up where they are supposed to be....
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Oh man, I am just venting here but UPS lost 2 grand of mine in printed merch this week. Last week it was a grand. And I know it will be covered and all that but that takes time and I have / had to reprint and then overnight or second day a lot of shirts and that takes more money and time. Two in two weeks! What are the chances of that? If it happens again next week what to do?
Are they really lost?.......Sometimes it can take weeks for packages that have gone astray to show up where they are supposed to be....
Sure, but that doesn't matter if they aren't hitting the deadline. What good is it if they get to the customer after the event?
Not there by the time they said they would get there equals LOST. If they were "lost" then they would be in route to the destination. Will they be "found" later? Probably, but at that point who cares. Right now, safe to say they are best defined as "lost".
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Brown pretty much refused to deliver ten thousand pieces to a convention in Manhattan. (Kinda dont blame them) They overnighted the order to the next convention location, their dime. Start saying FedEx a lot, and get the local hub phone number.
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I guess the problem with them eventually showing up, is they have been replaced and there would be no claim for original shipment....
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We do hats/shirts for the local hub here and know the guy in charge of it, when we have a issue I get in touch with him and he gets to the bottom of it. Goes along way when THEY handle it vs you just being someone yelling to someone that doesn't know you on the phone. 2 deals in 2 weeks is crazy unlucky or something else is going on.
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We spend over a million dollars a year.. yes you read that right.. over 1 mil a year on shipping between our two locations and UPS still won't give us a premium rate.
Fedex did and we're working a new deal with them to be our exclusive shipper.
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I spend about 12,000.00 a year on couriers......Fedex gave me a great rate and as soon as that was in place, UPS was willing to match it....Before then UPS would not give me the time of day....
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It is interesting how I have noticed everyone I talk to says to go to FedEx.
With the current situation I am lucky that I have a niche market of "underground" worldwide metal bands and they are usually always understanding and very happy to get fast turn around deal with a printer that works with the tour agents and clubs already. However, it does suck when they come to the States on tour and UPS screws things up. So I have to eat it until UPS pays me back.
In Seattle I used to use WorldWide Express (the UPS third party broker) but decided to go directly with UPS here in New Orleans. Maybe I should have stayed with Worldwide Express. They always refunded us any screws ups within a week or so and no questions asked. With UPS it is like pulling teeth.
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the only problem I have with fedex is the split with ground and priority shipping.
Ground can't take the priority stuff and we need to schedule a pickup for those items.
If we want a daily priority drive by, it's $35 bucks a day for that service and we only do a few per week out here. HQ, they do daily priority stuff.
those are things we're working on with the new deal.
FYI on fedex.. in 2015 they are going to dimensional costing. Your rate is more dependent on the size of the box more than the weight, this is a direct reflecion of how a shipping container is packed for optimum spacing vs weight of the entire container. A good example is their use of the triangle boxes, they stack to make a square in a container vs tube that have lost space between them.
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Thanks John. Food for thought
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FYI on fedex.. in 2015 they are going to dimensional costing.
So is UPS......
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t
FYI on fedex.. in 2015 they are going to dimensional costing. Your rate is more dependent on the size of the box more than the weight, this is a direct reflection of how a shipping container is packed for optimum spacing vs weight of the entire container. A good example is their use of the triangle boxes, they stack to make a square in a container vs tube that have lost space between them.
presently, both UPS Ground and Fed Ex Ground jump to dimensional pricing when a package reaches a certain girth.
recently I was talking to a supplier in Atlanta about shipping some frames.
Got figures to New York and California, I believe UPS, but Fed Ex was similar. The difference between 12 in a box, or two boxes of 6 each is not small. Serious coin if the wrong choice is made.
Atlanta to New York
12 screens $22.61
6 screen $8.46 (
Atlanta to California
12 screens 38.23
6 screens 10.63
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Thanks Andy for doing that research for me. I may be sending out a couple dozen frames and now I know what to do!
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t
FYI on fedex.. in 2015 they are going to dimensional costing. Your rate is more dependent on the size of the box more than the weight, this is a direct reflection of how a shipping container is packed for optimum spacing vs weight of the entire container. A good example is their use of the triangle boxes, they stack to make a square in a container vs tube that have lost space between them.
presently, both UPS Ground and Fed Ex Ground jump to dimensional pricing when a package reaches a certain girth.
recently I was talking to a supplier in Atlanta about shipping some frames.
Got figures to New York and California, I believe UPS, but Fed Ex was similar. The difference between 12 in a box, or two boxes of 6 each is not small. Serious coin if the wrong choice is made.
Atlanta to New York
12 screens $22.61
6 screen $8.46 (
Atlanta to California
12 screens 38.23
6 screens 10.63
After the 1st of the year his will be "moot".....Both FedEx and UPS will be doing dimensional weight on all shipments...
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t
FYI on fedex.. in 2015 they are going to dimensional costing. Your rate is more dependent on the size of the box more than the weight, this is a direct reflection of how a shipping container is packed for optimum spacing vs weight of the entire container. A good example is their use of the triangle boxes, they stack to make a square in a container vs tube that have lost space between them.
presently, both UPS Ground and Fed Ex Ground jump to dimensional pricing when a package reaches a certain girth.
recently I was talking to a supplier in Atlanta about shipping some frames.
Got figures to New York and California, I believe UPS, but Fed Ex was similar. The difference between 12 in a box, or two boxes of 6 each is not small. Serious coin if the wrong choice is made.
Atlanta to New York
12 screens $22.61
6 screen $8.46 (
Atlanta to California
12 screens 38.23
6 screens 10.63
After the 1st of the year his will be "moot".....Both FedEx and UPS will be doing dimensional weight on all shipments...
Assuming the dimensional rates will all swing to the higher examples, this may make some think hard about certain purchases that require paid shipping (and of course, we know who really pays for "free" shipping)
May take a little shine off of the internet vs. local (for those lucky enough to have the choice.)
Out my way, Golden State and On Trac may see a boom in business with this trend from the "big two"
Another plus for roller frames though as the otherwise wasted space inside the frames can now be packed with heavy inks and emulsion! ;D
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Out my way, Golden State and On Trac may see a boom in business with this trend from the "big two"
Small regional couriers have boomed over the past decade as UPS and FedEx rates have increased....Once of my large suppliers has moved a bunch of business to www.speedydelivery.com (http://www.speedydelivery.com) Wish they came all the way to WA (where I get my US shipments)....
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we ship everything via fedex, unless a client wants us to ship on their UPS account.
Both companies are awful, and screw up left and right. But what other option do you have.
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Pretty sure the reason FedEx ground and priority have to split pick ups is because FedEx ground drivers/routes are owned by franchisees and not actually FedEx.
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Pretty sure the reason FedEx ground and priority have to split pick ups is because FedEx ground drivers/routes are owned by franchisees and not actually FedEx.
Yes.....Where I get my US FedEx packages shipped to, they get up to 4 different FedEx trucks a day.....Ground, Home, Express and/or Freight....
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UPS is a huge heartless monster. They flat out don't care about you and your package. I've been lied to, deceived, misled and given the run-around well beyond all the other couriers put together.
I've seen tracking show the item still at it's origin in the US, only to show up at my door in Canada later that day.
I've been unceremoniously raped with brokerage charges that usually run 1/2 the declared value of the product for no discernible reason other than they can.
I've been told the item is on the truck for delivery 4 days in a row.
I've been told they have no way to contact their drivers.
I've been given the endless run-around on the phone, transferred to operator after operator until close to an hour later I was back with the one I started with who still couldn't help me.
It's too bad suppliers often use UPS as their default shipper, I do everything I can to avoid them, including buying from different suppliers who will use Purolator even if the product costs a little more.
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It's only going to get worse leading up to the holidays. They're already adjusting routes and our deliveries are getting later in the day. For outbound, we changed to FedEx and are pretty happy with them. For now....
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just got the notice today.. UPS upping rates 4.9% across the board
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That's it, I am opening a FedEx account. And I am down the street from their main New Orleans hub. Case closed
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Funny, I was just there this morning at 6am only to find they don't open till 8am. At the end of James Dr. you go :-).
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Hey Stranger! But they are open till 9 pm though
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Fedex rates will also go up in the New Year......
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I think everything is going to go up every year. It is like Death and Taxes. You can count on it ;)
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No problems here drop off each day @9:00 pick up @ 5:00
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With the right driver, UPS isn't bad. Our current driver is awesome, but sometimes the subs can be a little difficult. FedEx doesn't have as good of service around here as we'd like (rural area) so I just have to bank that UPS won't switch our driver on us (which they're known for doing frequently).
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fedex here sucks ass. My brother in law is actually a pilot with fedex and I still refuse to use them. My UPS guy kicks complete and total ass and I have a UPS store literally 100 ft away from my shop. They give me excellent service as well.
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It's crazy, I feel the same way about Fedex as some do about UPS. There have been a few issues here and there but we're receiving on average 70 cases per day and shipping out 12-15 and the number of issues is very low. Our dropoff driver could be better, he's a little bit lazy and when we've got a huge truckload, he tends to call in sick but his replacement guys have been great and I'd rather get one of them to be honest as our regular. Our pickup driver is awesome and will wait around or even help us process stuff he's picking up if we haven't gotten it ready yet.
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The key thing with UPS is to get a rep. They'll take care of it for you to the best of their ability. Talking on the phone line is often completely ludicrous. UPS does in fact have direct contact with drivers. You can't call them but they can call you form a restricted number. They've done this for us multiple times to arrange a meet up or pickup when errors occurred on something time sensitive. I've actually met them at their rendezvous points with the co. truck to snag shipments that they couldn't normally get to us until later in the day.
They've also screwed us pretty hard on a number of occasions but, with the help of our rep, we've been at least refunded. They do give us a rate break, not a huge one but we're on 100wt and it definitely helps. We do very little shipping in and out bound compared to most outfits.
I agree that the dedicated fedex ground and express pickups would not be optimal but you could sched ground daily and then run express packages to the nearest pickup as needed.
The 4.9% increase coming next quarter with UPS will definitely suck for everyone.
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I spent a month with our FedEx rep before I jumped ship from UPS. Rates are negotiable and in the end, we got FedEx to beat UPS rates by about 8%. That's a difference in our scenario of about $300 per month. That's a big savings for us and the desktop ship manager software is network friendly and allows us to have more than one computer generate shipping labels and it also builds a information database for us that we can extract marked up shipping information that we use in our invoicing. It's pretty nice actually.
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So yeah, just happened again. Starting to think someone is stealing some of our shipments. Something is not right.
Started using FedEx last week and all is well. So far haha.
Just curious anyone use USPS and have them pick up every day or other? A few cases to 30 cases or so?
We use them every week for our international shipments and they are great. And about 1/3rd to 1/4th the price of UPS or FedEx.
Anyone's opinion or info would be awesome. Thanks!
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Pretty sure for domestic shipments for say a case of shirts they are quite a bit more expensive. I had a customer ship me 4 cases of shirts from 3 hrs away and they paid like $220!!! Now, I imagine they insured them and did whatever the post office sold them on, but that kind of blew my mind. I remember checking maybe a dozen times(last time maybe a year ago) and I seem to remember it not being worth it. Plus the carriers bitch if they bring you cases.
Are you shipping coast to coast? We use a regional carrier that hits like 7 states, waaaaaaaaaaaaaaaay cheaper than UPS and FedEx AND there is no residential surcharge. I know there are a handful of regional carriers out there, some partner with others to cover a larger foot print also.
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yeah, our problem is we have a lot of touring bands. Coast to coast for sure.
I am going to stick with USPS for overseas as they are cheap and within 10 business days and now FedEx going forward within the States.
But you bring up food for thought with regional companies. Thank you!