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General => General Discussion and ??? => Topic started by: cclaud3 on March 05, 2015, 09:35:14 AM

Title: Reaching Anatol during the last week?
Post by: cclaud3 on March 05, 2015, 09:35:14 AM
Has anyone been able to reach Anatol in the last 5 business days? I've tried direct #s with voicemails, the main line and several extensions & email. Possibly they are closed due to weather but there aren't any notices on their phone line system or email? First voicemail was left last friday between 4-5 pm.
Title: Re: Reaching Anatol during the last week?
Post by: CSPGarrett on March 05, 2015, 09:44:53 AM
We have been able to, just talked with our rep yesterday.  We are having another storm last night/today but that is past the timeframe you are looking at.  I actually JUST called the main number to make sure it worked and I got an answer at 9:44 AM east coast time.
Title: Re: Reaching Anatol during the last week?
Post by: Gilligan on March 05, 2015, 09:46:47 AM
They are screening their calls Chris. Lol
Title: Re: Reaching Anatol during the last week?
Post by: cclaud3 on March 05, 2015, 09:51:06 AM
Interesting. And look at that I just got a email response shortly after this post.
Title: Re: Reaching Anatol during the last week?
Post by: Anatolhelp on March 05, 2015, 09:55:01 AM
We are up and running and haven't been closed. As I know we don't have any telephone problems.  I am having our IT department checking the phone line to make sure there is no issues.   If you are having any problems reaching us please call or email me.  My personal cell number is 847-370-9610.  or feel free to email me at terry@anatol.com
Title: Re: Reaching Anatol during the last week?
Post by: Frog on March 05, 2015, 09:59:48 AM
Thanks Terry
Title: Re: Reaching Anatol during the last week?
Post by: cclaud3 on March 05, 2015, 10:21:51 AM
Ok, to further help your IT you can pass along that the voicemail was left on your phone # @ 4:45 last Friday ( I was only calling that late in the day on a Friday as I didn't receive a call back from earlier in the week about the platens we've been waiting on for weeks). Second one was left at 2:56 on Tuesday. Urich's voicemail was yesterday morning around 9am. Tried calling this morning at 8:15 2 times, once on your #, and once on Vicki's line (guess that is who is assigned as the operator).

Just call me when you're done with your meeting. Thanks!