TSB
screen printing => Equipment => Topic started by: TCT on November 10, 2015, 12:14:49 PM
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Had a truck here this morning dropping off something I've been waiting for! Truck was here before half the crew was!
I want to give a HUGE THANKS To Manny at The OTS!! www.theots.com (http://www.theots.com) Manny disassembled this press and crated it like a BOSS!! Friggin' Styrofoam spacing, SOLID 2*4 pallets, attention to detail like a mf'er! Can't say enough about what a great job Manny did! If anyone needs a press moved in CA, the comfort you have knowing that it is going to be safe with good packing/crating like Manny did is relaxing! Check it out-
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A few more..
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Oh that's nice! Give us the details!
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Now before every one starts nagging about WHY there was not a tech included in the shipping crates to install the second we had it un packed, there is one coming Monday. Considering I won't be at work Thursday and Friday this week and the press wasn't supposed to arrive till tomorrow, I thought that was acceptable... :P
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Sweeeeet! Congrats Alex! 8)
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Now before every one starts nagging about WHY there was not a tech included in the shipping crates to install the second we had it un packed, there is one coming Monday. Considering I won't be at work Thursday and Friday this week and the press wasn't supposed to arrive till tomorrow, I thought that was acceptable... :P
M&R would never let this happen.
BTW I am just giving you crap. Congrats man!
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Congrats on a new Anatol!!!!
:)
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Hooo boy. That is a very professional crating job, it's so good to see that.
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Sorry, I had to :)
CONGRATS!!!!
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Thanks guys! The post was more supposed to be about how impressed I was with the crating Manny did. WAY over delivered on what I expected. Probably a good thing because I'm the type that rolls the dice and usually doesn't get additional insurance! :o
@DKgrafix - your comment actually made me stop and think why the fu- did he say that!? Then I remembered I need to learn how to take crap seeing as I do my fair share of giving it out!
@GraphicDisorder - That's the kind of comment I would make to poke at someone, so totally understand it! I would actually be able to post pics of the "blue" item I got if I could get the techs to email me back! True story!
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Sorry man, I did not mean anything bad :)
Just remembered your "love" for A.....
I wish much more luck and no issues with this one!
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Congrats!
Didja have a dedicated truck? I think that's key in not having your machinery destroyed by mouth breathing
forklift operators.
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I figured this one would be red...Marcodie red. ;D
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cool!
was this used, demo? what's the deal?
pierre
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Congrats!
Didja have a dedicated truck? I think that's key in not having your machinery destroyed by mouth breathing
forklift operators.
Agreed. Our TL delivered equipment has been just fine.
LTL, no matter how barricaded the gear is they somehow destroy it.
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Congrats ya big GREEN GOOBER YOU!!! :P :P :P :P
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Thanks guys! The post was more supposed to be about how impressed I was with the crating Manny did. WAY over delivered on what I expected. Probably a good thing because I'm the type that rolls the dice and usually doesn't get additional insurance! :o
@DKgrafix - your comment actually made me stop and think why the fu- did he say that!? Then I remembered I need to learn how to take crap seeing as I do my fair share of giving it out!
@GraphicDisorder - That's the kind of comment I would make to poke at someone, so totally understand it! I would actually be able to post pics of the "blue" item I got if I could get the techs to email me back! True story!
what's the true story? You bought something from us and we are not calling you back? Are you referring to something used that is discontinued and has no support or something else?
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24/7 support period.
Unless we cut tail and run on a product.
Then you can go F' yourself.
If you guys want we can talk about Radicures and MSP-3140's not getting emails and such returned.
(http://memecrunch.com/meme/3XVJB/but-thats-none-of-my-business/image.png)
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Thanks guys! The post was more supposed to be about how impressed I was with the crating Manny did. WAY over delivered on what I expected. Probably a good thing because I'm the type that rolls the dice and usually doesn't get additional insurance! :o
@DKgrafix - your comment actually made me stop and think why the fu- did he say that!? Then I remembered I need to learn how to take crap seeing as I do my fair share of giving it out!
@GraphicDisorder - That's the kind of comment I would make to poke at someone, so totally understand it! I would actually be able to post pics of the "blue" item I got if I could get the techs to email me back! True story!
what's the true story? You bought something from us and we are not calling you back? Are you referring to something used that is discontinued and has no support or something else?
Rich I have contacted Alex W multiple times asking to schedule a tech and or find out about the one that is local. Last time it took 8 days and 2 emails to get a response. At which point he responded with a half answer, I asked 2 more questions, that was the 28th. still haven't heard back. When I call(3 times) the Digital service number and explain I would like a tech I'm told to email Alex W.
It wasn't a huge deal as I had a ton of crap on my plate, and I knew SGIA was coming up so people were getting ready for that. But as we move into mid week next week this will be top priority for us. I bought the machine used and knew it was discontinued ect. but was recommended by your employees to have a M&R tech come install it, on my dime of course which is totally fine.
I am catching your drift at this point and I will drop it, my apologies.
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Office space time!!!!
(http://stream1.gifsoup.com/view4/1418494/office-space-o.gif)
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Thanks guys! The post was more supposed to be about how impressed I was with the crating Manny did. WAY over delivered on what I expected. Probably a good thing because I'm the type that rolls the dice and usually doesn't get additional insurance! :o
@DKgrafix - your comment actually made me stop and think why the fu- did he say that!? Then I remembered I need to learn how to take crap seeing as I do my fair share of giving it out!
@GraphicDisorder - That's the kind of comment I would make to poke at someone, so totally understand it! I would actually be able to post pics of the "blue" item I got if I could get the techs to email me back! True story!
what's the true story? You bought something from us and we are not calling you back? Are you referring to something used that is discontinued and has no support or something else?
Rich I have contacted Alex W multiple times asking to schedule a tech and or find out about the one that is local. Last time it took 8 days and 2 emails to get a response. At which point he responded with a half answer, I asked 2 more questions, that was the 28th. still haven't heard back. When I call(3 times) the Digital service number and explain I would like a tech I'm told to email Alex W.
It wasn't a huge deal as I had a ton of crap on my plate, and I knew SGIA was coming up so people were getting ready for that. But as we move into mid week next week this will be top priority for us. I bought the machine used and knew it was discontinued ect. but was recommended by your employees to have a M&R tech come install it, on my dime of course which is totally fine.
I am catching your drift at this point and I will drop it, my apologies.
the machine in question is an Epson based product we refunded the previous buyers money on and replaced with a current non Epson based machine. The Sgai show this year was finished this year one day before the entire crew left for Europe to do the Itma show which starts tomorrow and runs for 10 days. Knowing the machine you purchased sat for many months in a hot environment in Florida you are going to need substantial service to get it up and running. Alex is here at the Itma show. No amount of phone calls are going to help at this point. Your request should be answered and I will look into but the timing on something we took off the market and do not have the ability to support through Epson is an issue. I will contact you later today.
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24/7 support period.
Unless we cut tail and run on a product.
Then you can go F' yourself.
If you guys want we can talk about Radicures and MSP-3140's not getting emails and such returned.
([url]http://memecrunch.com/meme/3XVJB/but-thats-none-of-my-business/image.png[/url])
your request for service on used products were responded to directly from me Gilligan. I gave you starting settings and would expect you to take it from there. I also know responding to your post will do nothing but get negative comments so not going any further with this. Have a good day!
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24/7 support period.
Unless we cut tail and run on a product.
Then you can go F' yourself.
I hear ya'... Been there, done that
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With the I-image slant model I treat it as 2 different machines. If I have an Epson problem I call the local tech, if it's a mod problem, I'll call M&R. They really are 2 different products.
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With the I-image slant model I treat it as 2 different machines. If I have an Epson problem I call the local tech, if it's a mod problem, I'll call M&R. They really are 2 different products.
Not to derail the post but Amen, I baby the one I have although I know that due to it being an Epson that there are going to be issues. It's comforting to know that M&R has stocked printheads and etc to fix it if something major happens.
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if you take care of them and run them every day... they'll be fine... it's when you leave it set for multiple days at a time you have to start worrying a bit, as well as if you have poor coating techniques and the print head is 'crashing' into debris.
FWIW -- Alex W and crew have helped me out with any questions I've had, and have been responsive, but my problems have all been easy 'over-the-phone' problems to solve.
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3140's aren't being supported any longer? That can't be right can it? There are thousands upon thousands of those in the field correct?
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3140's aren't being supported any longer? That can't be right can it? There are thousands upon thousands of those in the field correct?
That sounds out there for sure. Id consider who was looking for the service and the fact it was second hand machine before id assume all actual customers aren't being serviced.
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I think that this post should go back to saying "Congrats" to TCT
BTW, 3 years ago I had questions answered about my 20 year old Nuarc 40-1K, I doubt they will not support 3140's.
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3140's aren't being supported any longer? That can't be right can it? There are thousands upon thousands of those in the field correct?
of course we service them AND still make them.
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I think that this post should go back to saying "Congrats" to TCT
BTW, 3 years ago I had questions answered about my 20 year old Nuarc 40-1K, I doubt they will not support 3140's.
I agree.
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I think that this post should go back to saying "Congrats" to TCT
BTW, 3 years ago I had questions answered about my 20 year old Nuarc 40-1K, I doubt they will not support 3140's.
same here, mid 90's 3140. Made two calls and was taken care of. I actually felt bad talking to the tech and getting support on a unit that old. My thoughts were we should be charged for it, but no, taking care of the customer was the only thing that mattered.
thanx Rich!
pierre
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Yes, Rich you gave me some good starting points and I'm not even referring to my problems with figuring out a proper cure.
Sadly it was trying to simply source the part numbers for the light bulb in the light tree. I just kept being told to put in my serial number in the website, I even included screen captures showing that what you guys were telling me was gonna happen wasn't happening... That just went round and round like I was a liar.
Essentially the same thing happened with parts for my msp-3140. I have gotten superb help in the past (and like Pierre felt it wasn't deserved), but I have also, like Alex, had to wait weeks and then follow up several times to get some simple part numbers so I could replace parts for my unit. Yes, weeks and multiple emails to various ppl to illicit a response.
Don't shoot the messenger, it happens, it's not possible to be 100% all the time, just don't act like we are liars!
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Ok, so this got waaaaaaaaay off topic, I for one think we should blame GraphicDisorder... :P Just kidding! Totally my fault, I mentioned something I was dealing with that was not high on my priority list at the current time so I was not "on it" every day. My apologies Rich, you have been nothing but polite, respectful and generous towards me, thank you. I have nothing against your company or products, hell I just bought something of yours second hand because I felt it was still a quality product. Once we move to a larger location you are still in my top 2 contenders to talk to about dryers. All that being said I would like to clear up some details so I don't look like I was trying to smear your name and also, maybe to give you a insight as to what a new customer(in the most extreme definition of the word) may experience.
I bought the I-image slant Epson based model with the understanding from you there would be no support for issues because it was discontinued. I was also strongly cautioned by M&R against buying it because of issues related to the Epson part of it. I totally understood I was getting into a machine with typical Epson issues, aside from that everyone said it was great. OK, I'm sold! Again on the advice of M&R I inquired about the possibility of a tech coming(at my expense) to do the "install".
My first call to M&R(800-736-6431) was the week of Sept 28th - Oct 2nd(I do not remember the exact day) I was told I needed to email Alex W for digital scheduling. I emailed him on Oct. 6th which he promptly replied to. We went back and forth about my schedule and the schedule of the tech that lives 45min from my shop.
On the 12th once I had conformation we would have the I-image here and in place I emailed Alex W back to schedule the tech, at which point I found that the local tech was filling in for another one due to an emergency. One could fly out here from Chicago after the 19th. After some back and forth again we left it as a tech could fly here and it would probably be 2 days.
After contemplating the added expense of last minute plane tickets lodging ect. and waiting on a conformation of when we would have what we needed in place here to use CTS imaged screens I emailed back on the 20th of Oct. inquiring as to when the local tech may be back. We would not have our other machine till mid November so I was in no real rush to have a tech here if I could save some coin by waiting a few weeks. After receiving no response by either Friday the 23rd or Monday the 26th(sorry I don't remember which) I called the 800 number again. I was instructed again to email Alex W.
Emailed him again on the 28th asking for a reply to my question from the 20th. He then responded that the local tech was now out on a long international trip until December, another tech could be here in 2 weeks though. Figuring I needed to get this done so we can start using the equipment I said on the 28th, ok send me the dates the new tech has and also what the local guy will have available for when he gets back in case for some reason that would work better. That was the 28th. I called the 800 number again last week because I had heard nothing back, got the same thing- email Alex W.
After this explosion yesterday Alex did email me a little while ago, so thank you. Unfortunately the email said the local techs trip internationally is delayed, when he gets back he will be on vacation until January.
I have issue understanding when you say "The Sgai show this year was finished this year one day before the entire crew left for Europe to do the Itma show which starts tomorrow and runs for 10 days." So does this mean there is no one available to answer questions or help in your digital dept. until Nov. 21st?? Also when you said "Alex is here at the Itma show. No amount of phone calls are going to help at this point." I had only been calling the 800 number from your website, and the last call I made was last week... My hope was to possibly find another person that could help me as I got the impression Alex W may be very busy. Considering he emailed me today, I assume while at ITMA and during SGIA email was still being responded to.
I apologize that the post was long and drawn out, I just wanted to try to clearly explain how things looked from my point. Again, I meant no disrespect and I am very sorry that I said something to begin with.
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Of course its my fault TCT ;D ;D ;D ;D
Just speaking in terms of processes within a company like M&R's Digital end which is experiencing growing pains I would suspect. Could it be that they are focusing on new customers in a abnormal volume and that there isn't a processes or a bunch of extra time for a situation like TCT (second hand machine not purchased from M&R that needs tech install)? I would have to guess M&R wants to sell and install new equipment first. Then service/support actual customers. Followed last by service/install second hand machines. Just a logical progression I would assume.
That doesn't mean they shouldn't be all over your needs, but it may be backseat to larger picture. Just food for thought.
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Ok, so this got waaaaaaaaay off topic, I for one think we should blame GraphicDisorder... :P Just kidding! Totally my fault, I mentioned something I was dealing with that was not high on my priority list at the current time so I was not "on it" every day. My apologies Rich, you have been nothing but polite, respectful and generous towards me, thank you. I have nothing against your company or products, hell I just bought something of yours second hand because I felt it was still a quality product. Once we move to a larger location you are still in my top 2 contenders to talk to about dryers. All that being said I would like to clear up some details so I don't look like I was trying to smear your name and also, maybe to give you a insight as to what a new customer(in the most extreme definition of the word) may experience.
I bought the I-image slant Epson based model with the understanding from you there would be no support for issues because it was discontinued. I was also strongly cautioned by M&R against buying it because of issues related to the Epson part of it. I totally understood I was getting into a machine with typical Epson issues, aside from that everyone said it was great. OK, I'm sold! Again on the advice of M&R I inquired about the possibility of a tech coming(at my expense) to do the "install".
My first call to M&R(800-736-6431) was the week of Sept 28th - Oct 2nd(I do not remember the exact day) I was told I needed to email Alex W for digital scheduling. I emailed him on Oct. 6th which he promptly replied to. We went back and forth about my schedule and the schedule of the tech that lives 45min from my shop.
On the 12th once I had conformation we would have the I-image here and in place I emailed Alex W back to schedule the tech, at which point I found that the local tech was filling in for another one due to an emergency. One could fly out here from Chicago after the 19th. After some back and forth again we left it as a tech could fly here and it would probably be 2 days.
After contemplating the added expense of last minute plane tickets lodging ect. and waiting on a conformation of when we would have what we needed in place here to use CTS imaged screens I emailed back on the 20th of Oct. inquiring as to when the local tech may be back. We would not have our other machine till mid November so I was in no real rush to have a tech here if I could save some coin by waiting a few weeks. After receiving no response by either Friday the 23rd or Monday the 26th(sorry I don't remember which) I called the 800 number again. I was instructed again to email Alex W.
Emailed him again on the 28th asking for a reply to my question from the 20th. He then responded that the local tech was now out on a long international trip until December, another tech could be here in 2 weeks though. Figuring I needed to get this done so we can start using the equipment I said on the 28th, ok send me the dates the new tech has and also what the local guy will have available for when he gets back in case for some reason that would work better. That was the 28th. I called the 800 number again last week because I had heard nothing back, got the same thing- email Alex W.
After this explosion yesterday Alex did email me a little while ago, so thank you. Unfortunately the email said the local techs trip internationally is delayed, when he gets back he will be on vacation until January.
I have issue understanding when you say "The Sgai show this year was finished this year one day before the entire crew left for Europe to do the Itma show which starts tomorrow and runs for 10 days." So does this mean there is no one available to answer questions or help in your digital dept. until Nov. 21st?? Also when you said "Alex is here at the Itma show. No amount of phone calls are going to help at this point." I had only been calling the 800 number from your website, and the last call I made was last week... My hope was to possibly find another person that could help me as I got the impression Alex W may be very busy. Considering he emailed me today, I assume while at ITMA and during SGIA email was still being responded to.
I apologize that the post was long and drawn out, I just wanted to try to clearly explain how things looked from my point. Again, I meant no disrespect and I am very sorry that I said something to begin with.
my mistake. I assumed we were discussing Alex Mamoser. I read through quickly and did not pick up the W. Alex Mamoser is here with us in Itma. Alex Wisnewski is in Niles and I got to him early this morning. Just a FYI. Even last minute a tech from Chicago to Minnesota out of Midway is not so bad. Greg the tech who lives by you is booked in Asia I believe for way too long to wait.
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Of course its my fault TCT ;D ;D ;D ;D
Just speaking in terms of processes within a company like M&R's Digital end which is experiencing growing pains I would suspect. Could it be that they are focusing on new customers in a abnormal volume and that there isn't a processes or a bunch of extra time for a situation like TCT (second hand machine not purchased from M&R that needs tech install)? I would have to guess M&R wants to sell and install new equipment first. Then service/support actual customers. Followed last by service/install second hand machines. Just a logical progression I would assume.
That doesn't mean they shouldn't be all over your needs, but it may be backseat to larger picture. Just food for thought.
that is actually not the case. We are moving and have two major shows back to back with a record backlog. Whether it's a new install or a reinstall we are booked the same. Just the perfect storm as the tech's that are usually extras in the office are prebooked out. There furniture is not even in the current building any more. All were booked out to allow for the move while the shows are going on.
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As for the questions concerning the MSP3140, we will help you any way we can. Our primary tech for the NuArc product line is Israel Martinez, he can help you with parts and service info. Call any of the M&R numbers in Chicago and ask to be transferred to Israel Martinez. If you get his voice mail, leave a message and he will get back to you.
Ron Hopkins
NuArc Sales Mgr.
M&R Sales and Service Co.
ron.hopkins@mrprint.com
C:847-997-2487
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so what I'm taking away from this -the hell with this shirt printing business, become a tech...
Where did you ever find a used one? damn nice machine, good for you guys! I'm thinking about selling our two autos and get something with more bells and whistles...
ac heads without question, a shelf rack for holding adhesive cans and a cup holder because dammit, I want a cup holder....customize a G3 maybe?...
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As for the questions concerning the MSP3140, we will help you any way we can. Our primary tech for the NuArc product line is Israel Martinez, he can help you with parts and service info. Call any of the M&R numbers in Chicago and ask to be transferred to Israel Martinez. If you get his voice mail, leave a message and he will get back to you.
Ron Hopkins
NuArc Sales Mgr.
M&R Sales and Service Co.
ron.hopkins@mrprint.com
C:847-997-2487
Israel did eventually get with me and got me the parts I needed. I thank you for getting me in touch with the right people Ron.
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Of course its my fault TCT ;D ;D ;D ;D
Just speaking in terms of processes within a company like M&R's Digital end which is experiencing growing pains I would suspect. Could it be that they are focusing on new customers in a abnormal volume and that there isn't a processes or a bunch of extra time for a situation like TCT (second hand machine not purchased from M&R that needs tech install)? I would have to guess M&R wants to sell and install new equipment first. Then service/support actual customers. Followed last by service/install second hand machines. Just a logical progression I would assume.
That doesn't mean they shouldn't be all over your needs, but it may be backseat to larger picture. Just food for thought.
that is actually not the case. We are moving and have two major shows back to back with a record backlog. Whether it's a new install or a reinstall we are booked the same. Just the perfect storm as the tech's that are usually extras in the office are prebooked out. There furniture is not even in the current building any more. All were booked out to allow for the move while the shows are going on.
Fair enough.
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Is it too late to say wow! Great crate job!?
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Is it too late to say wow! Great crate job!?
Hahahaha! That was the original point.
I think we have everything straightened out on the other front as well.
Keep it moving, nothing more to see here...
P.S. Rich, Alex M Has nothing but the highest praises form everyone I have EVER talked to!