TSB

screen printing => Equipment => Topic started by: Denis Kolar on October 21, 2011, 10:39:06 AM

Title: Two Thumbs Up for guys at BBC
Post by: Denis Kolar on October 21, 2011, 10:39:06 AM

I have ordered new heat element for my dryer which was promptly made and shipped next day by BBC.
Two days later I get the element delivered by UPS.  Unpack it and put it next to my panel to swap it with the old one.
And then I remembered a guy named Murphy and and his law :(
The wiring was wrong, the element had wires on the short side instead of the long side. (18x24 element) No way of wiring ir correctly and by the code.

So, I wait until they open their shop in the morning, talk to Mark and Jackie, and 20 minutes later I have new panel on the way (slightly lower wattage, but the same sizing). And what I was surprised by, they will ship the new one today without waiting for the old one and they will cover the shipping for the new one and for the old one to be shipped back.

Thanks BBC.

Title: Re: Two Thumbs Up for guys at BBC
Post by: Dottonedan on October 21, 2011, 11:54:54 AM

Thanks, it's good to hear positive feedback on a business. Good deeds and good business needs to be announced/promoted more often. Lord know's you's see it when it's negative.

Title: Re: Two Thumbs Up for guys at BBC
Post by: Shawn (EIP) on October 21, 2011, 12:30:10 PM

BBC rocks!

Title: Re: Two Thumbs Up for guys at BBC
Post by: mk162 on October 21, 2011, 01:31:50 PM

they know that without that you are down.  they don't want their name tarnished by keeping you down.

Title: Re: Two Thumbs Up for guys at BBC
Post by: Gabe on October 21, 2011, 03:04:14 PM

i thought u said u own a atlas dryer 834
why would you install a bbc panel instead of atlas
just curious :)

Title: Re: Two Thumbs Up for guys at BBC
Post by: Frog on October 21, 2011, 07:48:13 PM

I'm guessing that it was a much better price. BBC and Intek often make the very same panels as go into other manufacturer's dryers anyway.

Title: Re: Two Thumbs Up for guys at BBC
Post by: Denis Kolar on October 21, 2011, 08:36:20 PM

Yes, I have Atlas 824.
Heat panel from Atlas is $460 and they do not offer heating elements only.
I already have panel housing from the dead panel, and I needed was heating element.

$148 comparing to $460, I think I'll go with $148 ;)

Title: Re: Two Thumbs Up for guys at BBC
Post by: Gabe on October 21, 2011, 09:34:07 PM

that`s good to know team mate
i`m glad it worked out so nice for you :)

Title: Re: Two Thumbs Up for guys at BBC
Post by: ZooCity on October 21, 2011, 11:10:19 PM

Quote from: Frog on October 21, 2011, 07:48:13 PM

I'm guessing that it was a much better price. BBC and Intek often make the very same panels as go into other manufacturer's dryers anyway.

Yeah, it's not like these co's mfg the IR panels in house.  Maybe some do but most probably come from the above to co's that specialize in it.  If you needed the whole housing, etc., getting it from the original equipment mfg probably is beneficial but otherwise not so much.