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screen printing => Equipment => Topic started by: blue moon on November 07, 2016, 12:41:34 PM
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we are in final stages of buying and wanted to get some feedback on service and reliability of the ROQ presses before making the decision. We all know that this is where M&R shines and the MHM lags significantly, but what have your experiences been with Ryonet? Would you by again?
pierre
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In a heartbeat. Kurtis has put together an all-star team of techs that truly understand the machines they
are working on beyond the nuts and bolts. Kurtis himself has designed and built a quartz flash for manual
presses if that tells you anything.
I've always flown solo because that's how I roll but with this machine I've decided to lean on support when I have
a stupid question or whatever and it's been nice to know that someone has my answer and it's usually just a cell phone call away.
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Beyond impressed with the pre-sale service and post-sale service. Top notch guys from top to bottom.
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Don't know about ROQ presses, but the real question is how much service have you needed owning a ROQ or whatever press you have now, not to knock big blue but I'm willing to bet they pull in a nice chunk from service and compare that to what you have now. Yes I know service after the sell is very important, it's a machine and it will and can break down anytime no matter who builds it, good luck P.
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Don't know about ROQ presses, but the real question is how much service have you needed owning a ROQ or whatever press you have now, not to knock big blue but I'm willing to bet they pull in a nice chunk from service and compare that to what you have now. Yes I know service after the sell is very important, it's a machine and it will and can break down anytime no matter who builds it, good luck P.
M&R service is NOT a profit center. Ask any customer that calls on us 24hrs a day what they were charged for the call. There are 9 techs and managers on the phones daily. The rest of the techs are doing a tremendous amount of installs as well as general repairs, moves,etc. We hope to at least break even at the end of the year. If you are ever in the area come and visit to see the effort that is put into this part of our business and you would understand why break even would be good.
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Don't know about ROQ presses, but the real question is how much service have you needed owning a ROQ or whatever press you have now, not to knock big blue but I'm willing to bet they pull in a nice chunk from service and compare that to what you have now. Yes I know service after the sell is very important, it's a machine and it will and can break down anytime no matter who builds it, good luck P.
Not the way it is at M&R at all man! If there is an issue, you get covered with a team to tackle the issue and get you up and running, unlike another company that sells presses and embroidery machines that you can't even get on the phone, let alone help. Our new GT3 had an electrical component go bad, "it can happen to any company". Not only did they eat all the over night deliveries, Saturday delivery, but when they couldn't work it out with me over the phone, the sent a guy from Jersey who spent a whole week taking care of the issue and staying for a full day of production working side by side with us to make sure everything was true. ZERO cost to us. Not trying to Highjack Pierre's thread at all, but as someone who's been there before I can attest that if you are direct and clear with a service issue, it gets taken care of and I think Pierre knows that, so he's trying to see if there has been anyone go through this with Roq or Ryo to see if they would give equal attention. ;D
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Last I knew someone here on this board that wasn't getting a fair shake on his ROQ. The man is asking for feedback, step into the light. But other than him I have not heard anything bad. Just to be be fair.
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I did say I'm not trying to knock big Blue didn't I, Rich you would know best about your service department, but I was thinking out loud that area of biz was making extra money for M&R. I was kind of thinking like the Maytag guy LOL our machines are so well built our service department is very lonely, I will give you this Rich you are the driving force behind M&R service because you are always Johnny on the spot which might play second place to your machine's but still is a major part of why people buy M&R equipment. Not to knock service, but if I were shopping for a press now I would really look at what press needs less service, but still has A one service if I need them. This morning was one of those moments ;D
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Every company has had a hiccup from time to time.
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My experience with service on my Nuarc MSP 3140 will forgo me ever purchasing another M&R product.
Throwing $400 transformers at a machine yearly isn't a solution, it's a profit center.
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I love M&R made me successful. I would never switch
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See, two diametrically opposed positions back to back in less than 30 mins.
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From the feedback I've received in the past year Ryonet is killing it supporting these machines. We were very close to buying an s.roque a couple years back but I wasn't 100% on service and if the brand was going to stick in the states and ultimately held off due to these concerns. So this is coming from someone who didn't think that the service was going to be there initially and has seen, at least through the experience of others, that it's there now and has pulled the trigger.
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I heard of a dude that has a ROQ that has been down since day 1, and I believe its years now, but I just heard things ;) Others have had great success with ROQ so who really knows? I know M&R is the reason I am in business today and successful. I was just counting my blessings for them today as I made the last lease payment on my shops blue stuff! Without a doubt, I would NOT be here today without 244 personally!
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I've had no issue. Between "custom program upgrades" or the one time we did have a error sensor go off and freeze up printing, in almost 4 years I have had about a total of 9 min of down time(about 2 min of that was me downloading Skype on my phone and setting it up).
In terms of would I buy again? I don't know if there would be anything that would make me want to buy a press from another company. I have said it before to a few people, in the nearly 12 years I have been open, my ECO is still my favorite purchase without hesitation. That machine will take anything you can throw at it(including my ass for a video some may remember) and keep spinning!
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M&R even stands behind presses and machinery that we bought used, out of warranty.
I have called on holidays and been walked through issues with our old Challenger I press before. As well as our Challenger III. No charge.
I always get the impression that ROQ is viewed as invincible, parts won't break etc. Eventually ever component can+will fail.
I guess the question is with such a small sampling of 2-3 year old ROQ's out there, has the service been proven yet... Ryonet has been good about fixing orders, wrong supplies shipped etc, so I'm not saying they won't provide it... Its a question of if they will when these initial presses are out there for a few million prints past their warranties end.
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I guess the question is with such a small sampling of 2-3 year old ROQ's out there, has the service been proven yet... Ryonet has been good about fixing orders, wrong supplies shipped etc, so I'm not saying they won't provide it... Its a question of if they will when these initial presses are out there for a few million prints past their warranties end.
I have been in Portugal where the machines have been around for over 30 years. There has to be hundreds of those machines in Portugal. They have(may changed since I have been there) 1 "official" tech in Portugal and he said he spent over 85% of his time in the factory. The machines don't break. It was echoed by all the shop/factory owners I met. A small shop there had probably 8 autos.
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Surely after 30 years some air cylinders or something would have worn out... Nothing lasts forever.
Same can be said for Big Blue. I have seen some old, formulas that had been going strong for countless tens of millions of prints.
Not bashing ROQ at all, more about service. How many CPU's for a custom built 16 colour oval are in the USA... What if you have a power surge and at no fault of the manufacturer the power supply is cooked?
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M&R even stands behind presses and machinery that we bought used, out of warranty.
I have called on holidays and been walked through issues with our old Challenger I press before. As well as our Challenger III. No charge.
I always get the impression that ROQ is viewed as invincible, parts won't break etc. Eventually ever component can+will fail.
I guess the question is with such a small sampling of 2-3 year old ROQ's out there, has the service been proven yet... Ryonet has been good about fixing orders, wrong supplies shipped etc, so I'm not saying they won't provide it... Its a question of if they will when these initial presses are out there for a few million prints past their warranties end.
Eh, I don't know that everyone has had your experience with older equipment. I can probably find posts on here where the answer
from M&R was "that's an outdated piece of equipment, buy our new model". Indeed getting a manual for a 2008 machine
was met with derision.
When I've called M&R support at 3PM pst I get a guy who sounds like he woke up from a nap telling me no one is there call back tomorrow.
Maybe I have the wrong number.
Surely after 30 years some air cylinders or something would have worn out... Nothing lasts forever.
Sa
me can be said for Big Blue. I have seen some old, formulas that had been going strong for countless tens of millions of prints.
Not bashing ROQ at all, more about service. How many CPU's for a custom built 16 colour oval are in the USA... What if you have a power surge and at no fault of the manufacturer the power supply is cooked?
FWIW on my MHMs I have YET to have an air cylinder go out. I know it's crazy but it's the truth. Early 2000 machines with millions and millions of
imprints. Plus, if they ever do, they're re-buildable. Bimba's are as dumb as they sound.
PLC's are the same across all machines I would guess, that's typically how it's done. Main brain plus I/O modules for
every head. And get this, when Roq shipped my press they included a copy of the PLC program on a chip in case it ever gets lost on the machine.
They don't lock it up and treat it like secret gold and charge you an arm and a leg for something you didn't do. I think that's pretty damn cool of them.
Not to mention the spare parts they ship as well, they literally include everything plus tools.
Also, just my experience, but I've had the battery go out on both of my MHM's probably two or three times. PLC program is not lost,
just any saved settings. Not sure why other machines lose their mind when the battery dies.
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Surely after 30 years some air cylinders or something would have worn out... Nothing lasts forever.
Same can be said for Big Blue. I have seen some old, formulas that had been going strong for countless tens of millions of prints.
Not bashing ROQ at all, more about service. How many CPU's for a custom built 16 colour oval are in the USA... What if you have a power surge and at no fault of the manufacturer the power supply is cooked?
I know you weren't bashing, I guess I'm probably oversensitive when people say they have only been around for a few years. Most people don't do their homework and realize they have been around since '83.
I imagine a cylinder would go out. Thing is they use/used SMC cylinders(maybe 2 years ago they brought cylinder manufacturing in house, but there are still SMC part reference numbers) and the amount of places you can get a SMC cylinder is more plentiful than Grainger locations.
I will say, it is probably a smart idea to find the closest supplier of screws in metric sizes. Just in case. That is one thing I did think about and look into when I bought our first one.
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So Pierre, you decided on what you are going with? ;D
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So Pierre, you decided on what you are going with? ;D
I think so, but there is a last piece of information/paperwork coming in tomorrow. Will know then.
Pierre
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So Pierre, you decided on what you are going with? ;D
I think so, but there is a last piece of information/paperwork coming in tomorrow. Will know then.
Pierre
Bringing back memories of last year when we did this.
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I will say, it is probably a smart idea to find the closest supplier of screws in metric sizes. Just in case. That is one thing I did think about and look into when I bought our first one.
Waitttt a second. Is ROQ all metric and M&R imperial?
If so, that settles it for us up in Canada. ROQ for our first purchase. Haha!
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We laugh, but I was just saying last night. I wish they would teach my daughter (1st grade) metric vs "standard"... we are stuck over here in America and it's frustrating to not see them push forward.
It came up as I watched Planet Earth and they talked about a centipede that grows up to 20cm's and I was holding up my fingers "this is a centimeter, so this would be 2, 3,4,5... double that is 10, and 20... 8 inches?!" I realized how sad it was that I couldn't estimate something like that.
PS: Just googled it, I was pretty damn close 7.8"... not bad, but a lot more work than it should have been. :p
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I will say, it is probably a smart idea to find the closest supplier of screws in metric sizes. Just in case. That is one thing I did think about and look into when I bought our first one.
Waitttt a second. Is ROQ all metric and M&R imperial?
If so, that settles it for us up in Canada. ROQ for our first purchase. Haha!
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u Here at M & R we actually make both and not just fasteners. We have factories in Europe and America. If you want metric just request it.
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Did someone say "customer care"?
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I did something here that I've seen on other post and don't like and mention it to others, that is bringing another company into the subject when the poster ask about one companies product and not the other. So I would like to apologize to Pierre for dragging M&R into his post and apologize to Rich for dragging him into this post to defend his company, because both of these cat's are class acts IMHO.
darryl
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I did something here that I've seen on other post and don't like and mention it to others, that is bringing another company into the subject when the poster ask about one companies product and not the other. So I would like to apologize to Pierre for dragging M&R into his post and apologize to Rich for dragging him into this post to defend his company, because both of these cat's are class acts IMHO.
darryl
Way to go Darryl. ;D ;D
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We have had our Roq for about 6 months now. Would I buy again? Absolutely! We have had no issues and no downtime on the press since we have had it. We had a minor issue with our registration pallet when we got it. They sent out a replacement right away. I have contacted them a few times with questions and always got a fast helpful response. I had the same questions when it came down to making the final decision. I have no regrets, it was a great decision for my shop.
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I will say, it is probably a smart idea to find the closest supplier of screws in metric sizes. Just in case. That is one thing I did think about and look into when I bought our first one.
Waitttt a second. Is ROQ all metric and M&R imperial?
If so, that settles it for us up in Canada. ROQ for our first purchase. Haha!
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u Here at M & R we actually make both and not just fasteners. We have factories in Europe and America. If you want metric just request it.
I didn't mean that to sound like a jab at anything but the Imperial system, but very good to know we could make that choice! Thanks for the info.
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