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Heat Seal - Heat Press - Whatever you want to call it! => General Heat Seal => Topic started by: balloonguy on July 07, 2020, 09:39:25 AM

Title: looking for a new cutter
Post by: balloonguy on July 07, 2020, 09:39:25 AM
Good morning,
We are thinking of adding a new plotter to speed up production. Graphtec is out for us. We bought a 20" cutter from and it is a total POS. Their tech support is even worse. I am looking at roland. Are there any others I should consider. I checked the US cutter site and it looks like they have a private label. Does anyone have experience with them?
Thanks,
Title: Re: looking for a new cutter
Post by: Doug S on July 07, 2020, 09:48:42 AM
We have a Qvision vinyl express going on 11 years and it’s still a workhorse. 
Title: Re: looking for a new cutter
Post by: Frog on July 07, 2020, 10:00:32 AM
Good morning,
We are thinking of adding a new plotter to speed up production. Graphtec is out for us. We bought a 20" cutter from and it is a total POS. Their tech support is even worse. I am looking at roland. Are there any others I should consider. I checked the US cutter site and it looks like they have a private label. Does anyone have experience with them?
Thanks,

I've had great service from my Graphtec CE6000-40. What model did you have, and what problems?
Title: Re: looking for a new cutter
Post by: Sbrem on July 07, 2020, 11:22:50 AM
My vote is Roland. We had a PNC-1100 that ran until no operating system would run it anymore without an expensive upgrade, from '94 to '19. We were running an old Mac clone using OS9. Picked up a used GX-24 in perfect condition to replace it.

Steve
Title: Re: looking for a new cutter
Post by: balloonguy on July 07, 2020, 12:08:49 PM
Good morning,
We are thinking of adding a new plotter to speed up production. Graphtec is out for us. We bought a 20" cutter from and it is a total POS. Their tech support is even worse. I am looking at roland. Are there any others I should consider. I checked the US cutter site and it looks like they have a private label. Does anyone have experience with them?
Thanks,

I've had great service from my Graphtec CE6000-40. What model did you have, and what problems?

We picked up celite. It is a 20". It constantly misfeeds (meaning it will cut 2 images in the same spot). It also has a level that has to be adjusted to the right number depending on wide the material is. That no working so I can only on level 2 no matter. I can use media that does not fit that setting. I called 2 or 3 times, emailed twice, used their support portal on their site twice and called them out on facebook. I have not had a single response to any of my inquires. They did not even take the time to tell they can't/won't help. I get that it just a $1000.00 unit but no response is just poor customer service in my opinion.




Title: Re: looking for a new cutter
Post by: balloonguy on July 07, 2020, 12:20:05 PM
We have a Qvision vinyl express going on 11 years and it’s still a workhorse.
I have never heard of these guys. Did you buy direct or through a vendor?
Title: Re: looking for a new cutter
Post by: Frog on July 07, 2020, 12:57:56 PM
Good morning,
We are thinking of adding a new plotter to speed up production. Graphtec is out for us. We bought a 20" cutter from and it is a total POS. Their tech support is even worse. I am looking at roland. Are there any others I should consider. I checked the US cutter site and it looks like they have a private label. Does anyone have experience with them?
Thanks,

I've had great service from my Graphtec CE6000-40. What model did you have, and what problems?

We picked up celite. It is a 20". It constantly misfeeds (meaning it will cut 2 images in the same spot). It also has a level that has to be adjusted to the right number depending on wide the material is. That no working so I can only on level 2 no matter. I can use media that does not fit that setting. I called 2 or 3 times, emailed twice, used their support portal on their site twice and called them out on facebook. I have not had a single response to any of my inquires. They did not even take the time to tell they can't/won't help. I get that it just a $1000.00 unit but no response is just poor customer service in my opinion.

Yeah, I don't think that that model is considered commercial quality, but, nonetheless I'm surprised that you could get no help. A few years back, I had some software questions, and used that old phone technology and actually easily reached and talked to a tech.
Title: Re: looking for a new cutter
Post by: Doug S on July 07, 2020, 02:12:56 PM
We have a Qvision vinyl express going on 11 years and it’s still a workhorse.
I have never heard of these guys. Did you buy direct or through a vendor?

We bought it from signwarehouse.com.  They sell all sizes but we ended up going with a 60 inch as part of a package

Title: Re: looking for a new cutter
Post by: Du Manchu on July 07, 2020, 11:33:13 PM
Check Summa S Class cutters, which is Belgium technology.   Summa and Graphtec are the workhorses of the industry, IMO.    Graphtec more like the M&R, and Summa much like the newcomer Roq......the full size 54”+ machines anyways. 
Title: Re: looking for a new cutter
Post by: mooseman on July 08, 2020, 05:39:52 PM
ROLAND GX-24 about 6 years never a problem they get my vote
mooseman
Title: Re: looking for a new cutter
Post by: balloonguy on August 14, 2020, 01:02:25 PM
Just a quick update... I picked the CE7000 24". It arrived this week (longer than expected by 3 - 4 days). It as damaged pretty badly in transit. I emailed and they required me to send the old one back before replacing. This already had me nervous because I have had such bad service with graphtec. I have been asking every day this week for the tracking number of the new machine. Still no answer. I told them no to send and issue a refund. I will order form anyone else. I get that covid has slowed things down but when you screw up you need to respond better than this. I will NEVER give graphtec another cent!
Title: Re: looking for a new cutter
Post by: balloonguy on August 14, 2020, 01:09:49 PM
anyone use mamaki?
Title: Re: looking for a new cutter
Post by: farmboygraphics on August 14, 2020, 01:49:03 PM
Roland Camm-1
Title: Re: looking for a new cutter
Post by: ThePrinter on August 14, 2020, 01:51:01 PM
Just like Mooseman suggested. If going 24" go with ROLAND GX-24 I have two of them one older model (I have had 10+ years) and the newer model, with no complaints.
Title: Re: looking for a new cutter
Post by: balloonguy on August 14, 2020, 03:57:10 PM
Good stuff- I think I will go with Roland. Thanks for input.
Title: Re: looking for a new cutter
Post by: balloonguy on August 17, 2020, 07:30:44 AM
Are any of you using ai on a mac or are you PC based?
Title: Re: looking for a new cutter
Post by: Sbrem on August 17, 2020, 09:02:20 AM
Yes, and I run Sure Cuts A Lot to cut with. It was $149 for that I think...

Steve
Title: Re: looking for a new cutter
Post by: Frog on August 17, 2020, 09:53:33 AM

Yes, and I run Sure Cuts A Lot to cut with. It was $149 for that I think...

Steve

The Roland comes with "Cut Studio" Isn't that sufficient?
Title: Re: looking for a new cutter
Post by: Homer on August 17, 2020, 09:58:52 AM

Yes, and I run Sure Cuts A Lot to cut with. It was $149 for that I think...

Steve

The Roland comes with "Cut Studio" Isn't that sufficient?

PFFT, not when you have a program called Sure CutsAlot... come man, dang..... ;D... I like big Cuts and I can not lie....
Title: Re: looking for a new cutter
Post by: Sbrem on August 17, 2020, 11:33:18 AM
I laughed like hell when I saw the name. I don't remember why I chose it exactly, but I think Roland's manual is pretty poorly written, and I couldn't get it do what I wanted, and had no time to keep messing with it, so I looked into alternatives, and there it was. It's fairly intuitive. We can go a month or two without cutting anything, and this old brain can remember how it works when I open it up, lol, so that's a plus for me.

Steve