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screen printing => General Screen Printing => Topic started by: tonypep on November 27, 2022, 05:13:38 PM
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This will most likely split off into other sections but looking to hear from those with pros and cons with ROQ equip and Printavo thanks in advance
tonypep
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Well Tony, obviously questions about equipment will do best in the Equipment section, while the Printavo information will be the most useful in the Business and Shop Management section in Computers and Software.
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Thanks Andy, just feelin a bit lazy after t-day. Best to all BTW!
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Welcome back man
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we've been supper happy with ROQs going on 6 years now. Would not switch for anything.
Printavo has gotten a TON of bad press lately. Too expensive for what it does supposedly. We are happy with Teecal.
pierre
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As far as your data being in the cloud with a service like Printavo. Ask yourself, is that really a good idea?
Do you want for example a company like Printavo to be able to say X Shop has Y Customer doing Z sales each year. Be it a internal discussion or not.... imagine what could be done with that info. While they are friendly with other printers that aren't you. Not saying that is happening but you can't tell me that it isn't possible to happen.
Ill pass, freaking hard pass.
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As far as your data being in the cloud with a service like Printavo. Ask yourself, is that really a good idea?
Do you want for example a company like Printavo to be able to say X Shop has Y Customer doing Z sales each year. Be it a internal discussion or not.... imagine what could be done with that info. While they are friendly with other printers that aren't you. Not saying that is happening but you can't tell me that it isn't possible to happen.
Ill pass, freaking hard pass.
Same here, when I think of the cloud I think of thunder storms/ bad weather and I don't need that LOL
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always excited to see you printing Tony!
Roq presses have been really great for us, and our expansion of WB printing.
Very easy to use, and they've grown out their team tremendously.
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we've been supper happy with ROQs going on 6 years now. Would not switch for anything.
Printavo has gotten a TON of bad press lately. Too expensive for what it does supposedly. We are happy with Teecal.
pierre
Pierre got me on TeeCal 10+ years ago. I wouldn't switch to anything. WAYYYYY better than anything for the cost. Sort of scaled back Shopworx for a fraction of the cost and amazing support.
Roq press for 7 years I think??? We have one of the very first YOU's, no issues. Over a million impressions and no major issues.
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I'm locked into Printavo and I think it'll be too difficult to switch at this point. I was grandfathered in at the $150 price point but a month or 2 ago they raised my monthly cost to $200 which was a bummer. It's definitely expensive, but it does make our workflow go really smooth and has helped us grow by keeping us organized which is what these programs are supposed to do I suppose. I never thought about the cloud issue so that is something to consider. Their iPhone app is pretty nice as well so that's another plus. I don't use a lot of the features on it because it was a bit glitchy at times. Sending the bill via the program always seemed to not go through to the client or end up in their junk mail so I just email myself the payment links and then copy and paste them to the customer. It's not the end of the world, but it is an extra step. If they could keep it to $100-150 a month I would say it's definitely worth it, but $200 is steep and I'm sure it won't be the last price raise I'm forced into. I think of them like Apple - once you're in the ecosystem, it's hard to leave. Smart on their end.
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As far as your data being in the cloud with a service like Printavo. Ask yourself, is that really a good idea?
Do you want for example a company like Printavo to be able to say X Shop has Y Customer doing Z sales each year. Be it a internal discussion or not.... imagine what could be done with that info. While they are friendly with other printers that aren't you. Not saying that is happening but you can't tell me that it isn't possible to happen.
Ill pass, freaking hard pass.
Did you know that they had a data leak? They never told customers about it. Even today you can go on Bing and search up invoices from a shop you know is using Printavo.
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As far as your data being in the cloud with a service like Printavo. Ask yourself, is that really a good idea?
Do you want for example a company like Printavo to be able to say X Shop has Y Customer doing Z sales each year. Be it a internal discussion or not.... imagine what could be done with that info. While they are friendly with other printers that aren't you. Not saying that is happening but you can't tell me that it isn't possible to happen.
Ill pass, freaking hard pass.
Did you know that they had a data leak? They never told customers about it. Even today you can go on Bing and search up invoices from a shop you know is using Printavo.
That's what the rumor mill was saying.
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thats wild. Very glad I left printavo
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As far as your data being in the cloud with a service like Printavo. Ask yourself, is that really a good idea?
Do you want for example a company like Printavo to be able to say X Shop has Y Customer doing Z sales each year. Be it a internal discussion or not.... imagine what could be done with that info. While they are friendly with other printers that aren't you. Not saying that is happening but you can't tell me that it isn't possible to happen.
Ill pass, freaking hard pass.
Did you know that they had a data leak? They never told customers about it. Even today you can go on Bing and search up invoices from a shop you know is using Printavo.
Jesus, I had no idea this happened. That is very unsettling. Hope that extra $50 a month is going to some much better cybersecurity.
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It’s not a rumour. Full invoices with customer data are still sitting online for all to see.
Also for many, the ‘grandfathered’ plans that would be honoured ‘indefinitely’ went from $99 to $399. Way more than an extra $50.
Plus the price acquisition by a venture capital firm.
Not to mention the new payment processor announcement forcing people to use their system.
They’ve got plenty of resources so hopefully we see some positive progress.
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It’s not a rumour. Full invoices with customer data are still sitting online for all to see.
Also for many, the ‘grandfathered’ plans that would be honoured ‘indefinitely’ went from $99 to $399. Way more than an extra $50.
Plus the price acquisition by a venture capital firm.
Not to mention the new payment processor announcement forcing people to use their system.
They’ve got plenty of resources so hopefully we see some positive progress.
The $50 I was referring to was based on my account specifically. I had the $149 plan for years and they just forced me into $199 now.
As for payments, I'm still able to use my Stripe account and I have not heard from them that I would have to strictly use their payment processing. If that ends up being the case, I'll likely have to look into other options.
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As for payments, I'm still able to use my Stripe account and I have not heard from them that I would have to strictly use their payment processing. If that ends up being the case, I'll likely have to look into other options.
This email went out a few weeks ago.
(https://uploads.tapatalk-cdn.com/20221130/f4da9c97e410ef8817edb27b2cc23f5c.jpg)
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It’s not a rumour. Full invoices with customer data are still sitting online for all to see.
Also for many, the ‘grandfathered’ plans that would be honoured ‘indefinitely’ went from $99 to $399. Way more than an extra $50.
Plus the price acquisition by a venture capital firm.
Not to mention the new payment processor announcement forcing people to use their system.
They’ve got plenty of resources so hopefully we see some positive progress.
OH I know it's true, was trying to be a little funny because the whole thing is a bit funny.
Did you know who bought Printavo and what else they own?
Just adding 1 + 1, it still equals 2 for me.
I would not use Printavo if they paid me $199 a month given all these things. Nevermind both times I tried the service on a trail I was not wow'd at all.
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Woof, this was eye opening. I guess the search for a new program begins lol.
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Woof, this was eye opening. I guess the search for a new program begins lol.
GOOD....LUCK..... been barking up this tree for years, in one way or another they all fail.
I'd give my left nut to have someone develop a halfway decent program this isn't clunky, overly complicated or look like it was developed in the back room of Radio Shack on a Tandy 1000.
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Woof, this was eye opening. I guess the search for a new program begins lol.
GOOD....LUCK..... been barking up this tree for years, in one way or another they all fail.
I'd give my left nut to have someone develop a halfway decent program this isn't clunky, overly complicated or look like it was developed in the back room of Radio Shack on a Tandy 1000.
I think Monday is it, if it had a invoicing system/quoting system. The power Monday has for schedulilng and so on is bar none the best for that type of thing just need the other end of it.
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Woof, this was eye opening. I guess the search for a new program begins lol.
GOOD....LUCK..... been barking up this tree for years, in one way or another they all fail.
I'd give my left nut to have someone develop a halfway decent program this isn't clunky, overly complicated or look like it was developed in the back room of Radio Shack on a Tandy 1000.
This was the main reason I stuck it out with Printavo. It's very clean and since I really only do screen printing, it had just enough to make my life easier. I'm messing around with Teesom but it's way too complicated for me. Doing a simple quote I wanted to claw my eyes out. Yoprint is looking like a winner right now just from the trial. It seems to be a slightly more feature rich Printavo but without over complicating things.
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We use Zoho for invoicing, etc and a big ass white board for work flow.
Old school! ;D
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Looks like they want back on pulling the Stripe support, for old users anyway. This suggest to me they will pull the plug on it eventually though.
https://www.printavo.com/blog/payment-migration-faq
But they said “the success and support teams are working with everyone on a case-by-case basis” which is troubling. I prefer things to be a little more clear cut and transparent.
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Looks like they want back on pulling the Stripe support, for old users anyway. This suggest to me they will pull the plug on it eventually though.
https://www.printavo.com/blog/payment-migration-faq (https://www.printavo.com/blog/payment-migration-faq)
But they said “the success and support teams are working with everyone on a case-by-case basis” which is troubling. I prefer things to be a little more clear cut and transparent.
Interesting. I assume they want to switch everyone over so they can collect a percentage of the transaction fees being processed. If that is the case, I'd like to see a lower monthly payment, not a higher one. It would also be nice to at least get a statement on what they'll be doing to prevent another security breach.
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The problem is they don’t think they had a security breach, even though it was originally their code (or lack thereof) that allowed the pages to be scraped in the first place.
They seem solid on blaming Bing.
Despite me showing that I removed my own info from the results in minutes. So they could do the same for users in bulk.
Or at least tell them about it and let us figure it out.
But no their attitude about it has been really sketchy. They don’t take it seriously enough at all.
Imagine you had a client with 1mil followers and your company just put their home address on search engines. True story about a Printavo user. You can even pull printavo staff personal info off the searches.
I would much rather they get my 3% than someone else too but not giving the choice was a huge issue with the first announcement. Especially since they will still support and maintain it but won’t let everyone use it. That’s what makes it feel shady.
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The problem is they don’t think they had a security breach, even though it was originally their code (or lack thereof) that allowed the pages to be scraped in the first place.
They seem solid on blaming Bing.
Despite me showing that I removed my own info from the results in minutes. So they could do the same for users in bulk.
Or at least tell them about it and let us figure it out.
But no their attitude about it has been really sketchy. They don’t take it seriously enough at all.
Imagine you had a client with 1mil followers and your company just put their home address on search engines. True story about a Printavo user. You can even pull printavo staff personal info off the searches.
I would much rather they get my 3% than someone else too but not giving the choice was a huge issue with the first announcement. Especially since they will still support and maintain it but won’t let everyone use it. That’s what makes it feel shady.
Isn't a good look for sure.
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This is total craziness. I don't use printavo, but one of my contract customers does... Just took a stroll on Bing and boom all their data is right there. Gave them a heads up.. id be so freaking pissed off. Unfreakingbelievable!
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How did you remove your info from the Bing search?
The problem is they don’t think they had a security breach, even though it was originally their code (or lack thereof) that allowed the pages to be scraped in the first place.
They seem solid on blaming Bing.
Despite me showing that I removed my own info from the results in minutes. So they could do the same for users in bulk.
Or at least tell them about it and let us figure it out.
But no their attitude about it has been really sketchy. They don’t take it seriously enough at all.
Imagine you had a client with 1mil followers and your company just put their home address on search engines. True story about a Printavo user. You can even pull printavo staff personal info off the searches.
I would much rather they get my 3% than someone else too but not giving the choice was a huge issue with the first announcement. Especially since they will still support and maintain it but won’t let everyone use it. That’s what makes it feel shady.
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This was the main reason I stuck it out with Printavo. It's very clean and since I really only do screen printing, it had just enough to make my life easier. I'm messing around with Teesom but it's way too complicated for me. Doing a simple quote I wanted to claw my eyes out. Yoprint is looking like a winner right now just from the trial. It seems to be a slightly more feature rich Printavo but without over complicating things.
Teesom is pretty easy for quotes. I can do them in minutes. It was a HUGE adjustment for us from T-quoter(which was a promising program back in the day). This is the biggest problem with any system is changing how you do things.
Holy smokes, I just found a bunch of Printavo invoices. That is insane. I'd be nuclear level pissed.
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Imagine what could be done with this info.
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Imagine what could be done with this info.
You aren't kidding, it's like a cold calling list. You know what they get, what they pay and all of the contact info.
It's insane.
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though some stuff comes up it looks like most of the info has been cleared from the breach.
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We got our first auto just over a year ago and it's a ROQ You 10/8. It's a great machine. Great tech support as well.
PRU (pre registration) takes some dialing in and is really difficult to get to work as advertised if you are using film, if you're using DTS I've heard it is a game changer. For film, it is advertised as you don't touch a micro 9/10 times, but should be advertised as it gets you 95% of the way there with registration. We switched to getting all our screens from GSF so the frames would be identical (for the tri lock) and tension would be uniform, which has helped a lot.
We developed our own system before hearing about Printavo, all sales are processed through Quickbooks, and everything else is on Trello with Google Drive to hold files. From people we've talked to running Printavo, our system works a lot better (and we're a tiny shop compared to most, 1 manual 1 auto). It's also free
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Imagine what could be done with this info.
You aren't kidding, it's like a cold calling list. You know what they get, what they pay and all of the contact info.
It's insane.
You could grab all the invoices, cold call, install some doubt about the other shop and under cut the price. Even better you could ignore the invoices of customers you see that wouldn't be worth it just cherry picking the good stuff. Hell you could offer them a free order just to get them to move over. Assuming your as good or better you just yanked a customer over.
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though some stuff comes up it looks like most of the info has been cleared from the breach.
ONLY if the Printavo user enabled the new feature that requires the user to put in their email.
But when they announced that feature they didn’t say a peep about why they built it.
So very few people realize that it will remove their results from Bing because they don’t even know their data is on Bing because Printavo refuses to notify users.
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How did you remove your info from the Bing search?
The problem is they don’t think they had a security breach, even though it was originally their code (or lack thereof) that allowed the pages to be scraped in the first place.
They seem solid on blaming Bing.
Despite me showing that I removed my own info from the results in minutes. So they could do the same for users in bulk.
Or at least tell them about it and let us figure it out.
But no their attitude about it has been really sketchy. They don’t take it seriously enough at all.
Imagine you had a client with 1mil followers and your company just put their home address on search engines. True story about a Printavo user. You can even pull printavo staff personal info off the searches.
I would much rather they get my 3% than someone else too but not giving the choice was a huge issue with the first announcement. Especially since they will still support and maintain it but won’t let everyone use it. That’s what makes it feel shady.
Ask Printavo for my solution, I’d be interested to hear what they say. I shared my method on the Printavo group on Facebook.
Basically I duplicated the orders and deleted the old ones.
The point is Printavo could change/break the links and it gets wiped from Bing almost instantly. They know this and haven’t offered it a solution.
Hell, my thread was deleted from the Facebook group.
They want security through obscurity, rather than to notify users or actually take care of it.
If you can’t tell, I’m pissed about it still.
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I'm not a fan of cloud anything. Accounting, data, scheduling system, anything that can disrupt our work flow is internal. Except e-mail. And, well, Rackspace got hit yesterday. So until they pay the ransom or rebuild the system we have to switch to a different email. We can function but still a disruption.
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It’s not a rumour. Full invoices with customer data are still sitting online for all to see.
Also for many, the ‘grandfathered’ plans that would be honoured ‘indefinitely’ went from $99 to $399. Way more than an extra $50.
Plus the price acquisition by a venture capital firm.
Not to mention the new payment processor announcement forcing people to use their system.
They’ve got plenty of resources so hopefully we see some positive progress.
This isn't just that they are viewable by anyone with the link, to possibly approve invoices from the customer? Seems like that should be a temporary publicly viewable link, not permanently...
https://support.printavo.com/hc/en-us/articles/1260804484490-Quotes-Invoices
Being able to find random ones online is definitely wrong either way though!
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I looked up some invoices on Bing to see what you guys were talking about - there it is in plain sight, a competitor's pricing, customer contact info, payment status, mockup approval...way too much info to have out in the open for anyone to see. Completely unacceptable for that to still be viewable for however long it has been. I'm shocked it wasn't an 'all hands on deck' situation at Printavo, like set up a team to focus on it until it's done. I love the Podcasts, they seem like good guys, but wow that's a huge deal to just sweep under the rug.
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I looked up some invoices on Bing to see what you guys were talking about - there it is in plain sight, a competitor's pricing, customer contact info, payment status, mockup approval...way too much info to have out in the open for anyone to see. Completely unacceptable for that to still be viewable for however long it has been. I'm shocked it wasn't an 'all hands on deck' situation at Printavo, like set up a team to focus on it until it's done. I love the Podcasts, they seem like good guys, but wow that's a huge deal to just sweep under the rug.
It was all hands on deck to remove the posts from Facebook and defend themselves. I’m surprised they haven’t chimed in here yet to say it’s all Bing’s fault.
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I looked up some invoices on Bing to see what you guys were talking about - there it is in plain sight, a competitor's pricing, customer contact info, payment status, mockup approval...way too much info to have out in the open for anyone to see. Completely unacceptable for that to still be viewable for however long it has been. I'm shocked it wasn't an 'all hands on deck' situation at Printavo, like set up a team to focus on it until it's done. I love the Podcasts, they seem like good guys, but wow that's a huge deal to just sweep under the rug.
It was all hands on deck to remove the posts from Facebook and defend themselves. I’m surprised they haven’t chimed in here yet to say it’s all Bing’s fault.
So put all the effort into removing bad press vs. fixing the problem. Makes sense
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So put all the effort into removing bad press vs. fixing the problem. Makes sense
Haha, yes. I believe it’s called ‘security through obscurity’. Not the most effective stance to take but I’m just an ink slammer, what do I know?
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For anyone in a similar situation you have to disallow directory access in your .htaccess. Very simple.
Relying on a noindex/nofollow is mega dumb dumb. You think Yandex cares about noindex? Yandex doesn't care.
And neither does Bing apparently.
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For anyone in a similar situation you have to disallow directory access in your .htaccess. Very simple.
Relying on a noindex/nofollow is mega dumb dumb. You think Yandex cares about noindex? Yandex doesn't care.
And neither does Bing apparently.
Yeah I tried to explain this to Printavo and they kept going back to blame Bing and Google in regards to no index.
Forget that crap, you can block the crawlers completely as you just suggested.
Their engineer guy did say it stemmed from improper/missing code. So it is even more annoying that they know they’re responsible but aren’t scrambling to fix it.
I broke all my links. Surely they can do it too.
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With a security gap like that it makes you wonder what else is vulnerable though.
Only a matter of time until the dorks find it. The cloud was a mistake.
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For anyone in a similar situation you have to disallow directory access in your .htaccess. Very simple.
Relying on a noindex/nofollow is mega dumb dumb. You think Yandex cares about noindex? Yandex doesn't care.
And neither does Bing apparently.
So, where would one find the .htaccess to disallow it? We love being much more organized than we ever were, but this kinda sucks...
Steve
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With a security gap like that it makes you wonder what else is vulnerable though.
Only a matter of time until the dorks find it. The cloud was a mistake.
Great point.
For me though knowing that they are aware of this issue and are doing either nothing or close to nothing about it tells us all we need to know about their service.
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So, where would one find the .htaccess to disallow it? We love being much more organized than we ever were, but this kinda sucks...
Steve
You can't as it isn't your server. Sorry I wasn't clear and was referring to anyone running similar services on their own.
But that's what Printavo needs to do to stop search engines from indexing it.
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Not to keep piling on, but I'm trying to use more Printavo features to feel like I'm getting my monies worth. That being said, half the time there is an error when I try to use something. I've been printing my shipping labels through Printavo and it literally only works 50% of the time. Every other day I get an error message saying they're working on it. $200+ per month is way too much to have this much down time on standard features that should just work.
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Might as well keep going. Post like this anywhere else and they’ll tell you you’re an ass who doesn’t understand how hard Bruce works.