TSB
screen printing => Ink and Chemicals => Topic started by: Grumpy Ole Artist on October 24, 2013, 09:55:00 AM
-
Just ran a small order (20 pcs) of customer supplied Nike reversible basketball jerseys. Press op MUST have been having a bad day because she printed the entire order on the back instead of the front. Any tips/tricks to removing a large full block print, (I know, order a drum of spif !) Would pre-soaking in spif/lacquer thinner (anything?) loosen ink /lessen spray out time. Boss is understandably freaking out, these shirts are expensive! Any magic tricks of which I am unaware?
-
It would be loads cheaper to reprint. If you could spray it out the impression of the print would be there still. That would leave you with an unhappy customer. Just redo it.
-
Yep this one has to be redone unless you work something out with the custy good luck....
Darryl
-
Every single time I screw up even one piece when it's a huge area, and try to fix it, I find that either
1. It takes more time, and chemical expense than was worth it,
and/or
2. Even when it comes out, it still doesn't look right.
(http://images.sodahead.com/polls/003223065/511124345_4536639105_3591ba16f0_z_xlarge.jpeg)
-
Yeah it would just make you Grumpier when you were done and
still see the stain ring.
Did that 20+ years ago (and again I'm sure) working for a company on
my -first t-shirt job. Was so focused on the 4 spot color alignment,
printed on wrong side! My boss said my punishment was for me to
go tell the owner. :(
-
I would have to agree, with the price of SPIF and the cost of time to have someone remove it all it would be better to just re buy the shirts. It would suck to spend all that time and money(and smell) to deliver the customer a "kinda nice shirt".
It sucks but it happens to all of us. Make the printer wear the shirts for their work uniform for the next 6 months, it will teach everyone a lesson! ;)
-
Thanx all, confirms what I thought...figured it was worth a shot! Last grasps from a desperate man! LOL! :o We are going to try adding a free collar crest on the front and see what the customer says...fingers crossed! Thanx again!
-
Thanx all, confirms what I thought...figured it was worth a shot! Last grasps from a desperate man! LOL! :o We are going to try adding a free collar crest on the front and see what the customer says...fingers crossed! Thanx again!
give to them at cost and walk away
Roger
RT screen designs
Www.rtscreendesigns. Com
-
"customer supplied Nike reversible basketball jerseys"
printing costs not an issue, eating a big pile of someone else's goods, is! LOL!
-
"customer supplied Nike reversible basketball jerseys"
printing costs not an issue, eating a big pile of someone else's goods, is! LOL!
Brings up another issue: responsibility (or lack thereof) of damage to customer supplied garments.
I, like most of you have the disclaimer, but damn, it's hard to stick by it with a clear conscience, ain't it!
I do like the idea of working with them, and adding a small print in front where they had originally wanted the present back print.
-
Yeah, we don't replace customer goods on a mis-sew or mis-print, but if we jack up the entire order and it's clearly our fault, we do. This is one of the reasons I hate customer supplied goods.
-
We have learned on this. Among a couple of others over the years:
A lady brought in a Pottery Barn Kids "Air Plane"stocking for a name embroidered on it.
It was ruined and we bought new and had express shipped a "Train" stocking (planes were out. >:(
Wouldn't you know we were the bain of her existence.
Now sign reads- "We only decorate goods we sell." -Thank you for understanding
I explain as that's how we make a living, selling the actual garments.
I'm with Frog - it's hard to have a policy of not replacing, then when one happens,
what's a guy to do when they are standing in front of you??
-
We have the sign below clearly displayed and have the customer sign a acknowledgement if we accept their garments. But for a situation like putting a back print on the front, that is kinda a hard one to explain. That is just negligence or a broken system. I'm not trying to be mean, but it is a bit more than a ink stain or a shirt that moved or something minor. All I'm saying is it is hard to explain the situation in question without saying, "ya, this is our fault". In this situation I would bite the bullet if they don't want the alternate print location(good idea). Probably in the long run it will be easier and cheaper than going back and forth with them or possibly being bad mouthed to other potential customers.
(http://i41.photobucket.com/albums/e260/Twinc/20131025_114718_zpsf0dbf575.jpg) (http://s41.photobucket.com/user/Twinc/media/20131025_114718_zpsf0dbf575.jpg.html)
-
I haven't had a chance to pull the press op aside and discuss the situation. So all I do know is that at it's core, it's gotta be negligence.(On SOMEONE'S part) I don't recall ever having seen that particular brand/style garment through here before, but they DO have a printed swoosh logo in the collar (at the back). So even a first timer picking one of them up isn't going to put it on backwards! There are some SERIOUS systemic problems extant around here, so it isn't inconceivable that the paperwork was either confusing/conflicting, or just. flat. wrong...
Experience here has taught me not to rule out that possibility! LOL! Thanx for the feedback, all!
-
On the front and back thing.
Last Saturday, my wife was at a dog show, and spent some time with folks we know from a rescue group.
One guy, was asking her about shirts for his metal sculpture business, but wanted to make sure that the collars were not as high and tight as the one he had on from the last time I ran some for Ridgeback Rescue.
She checked it out to discover that the shirt itself was labeled backwards! No wonder the collar was high in the "front'!
It got past me pulling and printing, and her folding and packing.
-
We tell our customers that supply their own garments that we are not responsible for things like their garment being scorched by the dryer at the temperature we normally run it at or any defections the garment might have. Printing on the wrong side however, we would have to eat or give them to the customer at no charge.
-
I haven't had a chance to pull the press op aside and discuss the situation. So all I do know is that at it's core, it's gotta be negligence.(On SOMEONE'S part) I don't recall ever having seen that particular brand/style garment through here before, but they DO have a printed swoosh logo in the collar (at the back). So even a first timer picking one of them up isn't going to put it on backwards! There are some SERIOUS systemic problems extant around here, so it isn't inconceivable that the paperwork was either confusing/conflicting, or just. flat. wrong...
Experience here has taught me not to rule out that possibility! LOL! Thanx for the feedback, all!
Stuff happens , if this Op. hasn't done anything like this in a while cut them some slack, I have seen a few posts on this board where the owner/boss has really blown a gasket on a mistake, yes they do happen. If its something repeating then go nuts fire them whatever.
Let them know that yes this is a PAIN in the A$$ but well deal with it. It beats freaking out then one day in the future coming back to the shop to find that someone has used a half gallon of spot remover to save a $2.00 teeshirt, don't ask me how I know this will happen.
-
The question I have for you guys is how do you keep your employees accountable? Do you guys have a written procedure? I feel like as we grow the mistakes are growing and all I get is I'm sorry over and over. I've been looking for a good starting point reference to make our people accountable otherwise sooner or later I'll probably blow the gasket.
-
I recommend not blowing a gasket as they are important to..uh...everything working properly :D
Honestly, if the op made a mistake, owned up to it without being dismissive or lippy, and it wasn't a recurring issue, I would just tell them to be more careful and stress how costly a mistake like this can be. I don't have any employees, but when I contract help from friends or family I always stress that it is better to do things right than to do things fast as quality is the most important factor.
-
The question I have for you guys is how do you keep your employees accountable? Do you guys have a written procedure? I feel like as we grow the mistakes are growing and all I get is I'm sorry over and over. I've been looking for a good starting point reference to make our people accountable otherwise sooner or later I'll probably blow the gasket.
I have someone here mention an incentive program in which a designated amount or percentage is set aside as a bonus. Misprints and similar errors are subtracted from this fund.
Financial incentive and peer pressure can be powerful allies.
-
I like that idea. Take 2-3% off every job and put it aside. Use it for reprints of any errors, and whats left is distributed as a bonus every quarter or year or whatever.
-
Yeah, incentivizing is the only thing I can think of as well. I like to reward my guys/gals when they do what I asked quickly and without issue. Example, new phone handling/email/follow up method. My office manager jumped right on it as soon as I introduced the idea, I praised her and then gave her a gift card (we have a few laying around of different denominations for different performance rewards). She of course tried to refuse it, but I rewarded anyway.
On the other hand, my printer if he would ever read some of the books I give him, I'd give him a small bonus for each one... but he hates reading/getting bonuses I guess. ;)
-
Is incentivizing a word? ;D
-
Watch out now.
Chrome didn't know nothing about it... but it's a word. ;)