Actually, this was even better, wanted a set of quarts, I want to say they had a single five gallon of magenta. That's gonna help...

Not to give them too much crap, our suppliers have their suppliers and so on, but it's kinda silly when several other people have stock but not the people pushing it.
I hear you though, it's difficult for me to talk to some of the reps when they figure I'm in a small shop, they can BS me. Not to say they never get away with it.

The worst offenders to me are the ones who say "I don't know" to a question, and aren't willing to learn the answer. If you don't want to know the product, you don't want to sell it, as far as I'm concerned.