Its looking like its about time to make a change. Currently using QBO for just about everything. About 65-70% of our sales are contract, the remainder being retail / wholesale. Some taxable transactions in there which we do pay tax on.
Lucky for me the state decided to send us a sales tax auditor and park him in our office this week. Turns out, our sales tax liability reports aren't tracking correctly. Quickbooks says its a known product issue and their engineers are going to contact me in 24-48 hours to try to resolve the problem. How can such a basic function be broken. If I compare the sales by product/service detail report and include taxable / non taxable lines I get totally different numbers for taxable / gross sales than what is reported on the sales tax liability report. We've always based our returns off of the sales tax liability report. Hard to say when things stopped tracking properly, but I've pretty much lost faith in the platform after spending the last 48 hours on the phone & doing screen sharing with their support team.
If y'all are running QBO, you might want to do a comparison before the auditor pops in and its too late. Apparently this is a known problem and there are dozens of complaints online about sales tax liability reports not tracking properly. I guess at the end of the day its my fault for not noticing the discrepancy... but when you run a basic accounting report through software which millions of people use you kind of just expect the number to line up properly.
So.... after this im probably going to be looking at alternatives. Anyone use sage or the other accounting platforms out there? Need payroll / accounting / all in one solution. Quickbooks is seriously sticky, but this is the last straw.
