Author Topic: illustrator issue  (Read 5349 times)

Offline balloonguy

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illustrator issue
« on: September 18, 2023, 02:45:19 PM »
I am not able to open any of my ai files. I an running Mac IOS Ventura 13.2.1 and ai 27.9. I just updated thinking that may be the issue. I keep getting a message the image is locked or in use. Anyone ever have this problem?
When you dig grave will you make it shallow so that I can feel the rain?


Offline Dottonedan

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Re: illustrator issue
« Reply #1 on: September 18, 2023, 02:55:52 PM »
I have had this on one or more occasions.  Rare for sure, but I think it had to do with a permissions thing.

If I remember right, I cleared out any old files in cache and re-started.  Shut computer down completely and restart.
Artist & Sim Process separator, Co owner of The Shirt Board, Past M&R Digital tech installer for I-Image machines. Over 28 yrs in the apparel industry. Apparel sales, http://www.designsbydottone.com  e-mail art@designsbydottone.com 615-821-7850

Offline balloonguy

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Re: illustrator issue
« Reply #2 on: September 18, 2023, 04:33:57 PM »
Thanks Dan. It turns out that my problem is with dropbox. I have a few computers using the same folders. Somewhere along the way I messed up the access. I will have to track that down but I can at least access the files (the long way) and get them updated.
When you dig grave will you make it shallow so that I can feel the rain?